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Jira Service Management
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Hello, when we use form internal in our servicedesk and the forms has an connected custom field with asset. The search for the asset is not working. The field is searching and searching and search...
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I'm looking into using Jira Assets to make a system/service/product/program directory/catalog. Now each system is owned by a team, and every team has their own Service Management Project. When the ...
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When will it be possible to have Assets automations on Jira Assets Cloud (like it was available for Insights server version) ?
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Hello everyone, I am building an automation in our Jira Service Management project. Now I am stuck when it comes to formatting the internal comment that should be added, as part of th...
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Hi Team, I've a technical project that used custom field as "Project" In this field, i can drop down the list and i can choose one. Each of one, that is the project name of my support project. I w...
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Hello, I'm looking for a way to automatically receive a sanitized Jira issue export. By sanitizing, I mean I just want an export of the issue summary, description, attachments, linked issues, and co...
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After upgrading Jira 8.5.17 to 9.12.7, when we try to create a issue, the issue is getting created but it is getting duplicated and two issues are getting created with different ID.
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Hi Team, I would like to customize my fiscal calendar and set these calendars in JSM cloud and also need to set the start day as Saturday and end of week as Sunday.
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Hi every one as jira admin i create a service management project but in portal(JSM) i can not see any request type from this project. please HELP:(
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How to assign appropriate role for customer & where to restrict the configuration option
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How does one create a button on service requests. i want to be able to create buttons here for - Close Ticket - Add work log - Schedule Ticket
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I am facing the below error while creating an automation. I want to share all open issues list with our whole team. I have tried the filter subscription option also. But I want the list in a spe...
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I understand that there are two methods to display the start date and due date of tasks on the timeline as bars. One is to input dates in the [Start Date] and [Due Date] fields, and the other is to p...
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This is showing while creating an issue, I want to hide it.
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I am interested in how you address the issue of finding and updating a large number of Jira automation rules when a specific trigger or component no longer fits the initial solution. In situations i...
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We have a report that shows the time to first response and the time to resolution. The percentage also shows at the top. We would like to show this chart without the current day as it reduces the per...
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Dears, Iam using request participants filed but when I set this filed with users in the request creation it work normally but in any other status the filed is configured with the users, but users ca...
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Is it possible to have assets linked to a service project and access rights to be the same as the project access rights , i.e. whoever has access to the project would have visibility to the assets re...
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Dear community members, I need a help how to show different fields before and after the issue is submitted? Am I required to create two issue types, or is there another way? I would apprec...
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Hey there! <brand> new to JSM, looking for some help! I'm configuring forms that users will submit for things like employee onboarding and offboarding. And then using automation...
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Hello, Does anyone know what I might be doing wrong with my automation? The only field not printing to the summary of our tickets is the reporter's name. Basically, we are hoping to update the s...
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I can not see my organization list
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Is it possible to allow users to select items in a custom Asset Object field without granting them access to the Asset Schema itself? For example, say I have a schema that has employee data that inc...
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I have a service desk project that accepts emails from an automated system to generate issues. In the queue, the summary of the issue is the subject line of the email. Can you change this so that tex...
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So I have an auto rule that's sending a web request, the {{webResponse.body.data}} contains: data={total=1, items=[{id=3186}] I am trying to define variable {{DeviceID}} as '3186' however s...
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