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Jira Service Management
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So I have an auto rule that's sending a web request, the {{webResponse.body.data}} contains: data={total=1, items=[{id=3186}] I am trying to define variable {{DeviceID}} as '3186' however s...
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Hi community, when the ticket is processed by us in JSM or a comment is written, the customer receives an e-mail with a jira@atalassian... notification. That's standard, isn't it? We haven't changed...
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Hello Everyone, As we all know every Jira field has a limit to the number of options, if the number of options is growing in the Jira fields it is causing significant delays in Screens load, L...
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I am trying to set up on-call using OpsGenie. We have set up everything and the connection to Jira Service Manager (JSM) is showing up as complete. However, I cannot get tickets from the JSM to appea...
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Hi Dears, I need a JQL, that will return all tickets, which are commented after the previous day 18:00 before today 09:00. Is it possible or not?
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How do I remove a client from a project? I don't see an option to delete this account Our Jira users are in sync with Azure and this specific client isn't showing up in Azure, so I can't find a...
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Hi, After starting with the trigger for the existence of an update in a certain field of an issue, there is a clone of that same issue and I create a variable to have access to its {{createdIssue.ke...
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We are using a Service Management board and slowly getting our customers to raise their own tickets. In the meantime, when we raise one we can use the “create on behalf” field to assign the correct c...
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Hello Sometimes employees enter incorrect customer e-mail addresses. If a comment is then entered for the customer, the email cannot be delivered. I then find an entry in the log about an undelivera...
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Hi How can i cancel invitation for a customer in jira service desk (Invited but not joined) I just found delete customer feature but can't find cancel invitation feature. Thanks
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How come it isn't possible to change the positions of the buttons, so it can be centered and actually look nice instead of having it centered by default on the left?
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Hello everyone, our team has an issue in Jira comments. If we discuss multiple topics related to the same issue, the comments become messy and it is quite difficult to understand whether a comment i...
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How to Automate Issue Escalation from L1 to L2 Support in Jira Service Management Based on SLA Breac
Hello JSM Community, We are new to Jira Service Management and need assistance setting up an automation workflow to manage our support issues. Our goal is to ensure that issues are efficiently escal...
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Hello everyone, We are working on a client project where the clients create issues for us. And we're trying to understand if there are any duplicated issues. We are currently using JQL and trying to...
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Hi everyone, I'm a team lead and we are working on tasks in a Jira project and tracking everything in sprints. Before completing a sprint or monthly system closure, I would like to notify my teamma...
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i checked jira and no email is sent when assigning someone else to a ticket. everything comes to you first, but if i change it to, for example, myself or mariusz, this change only appears in jira - n...
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Unable to access about Jira board suddenly. We are getting this given error. As we are under free plan, unable to contact support as well. Does anyone have any clue...?
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Hello everyone, I’m looking for effective methods to track or report tasks that have been incorrectly opened by reporters in Jira. If anyone has experience with this issue or can suggest best pr...
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I am fairly new with Jira Assistant but I have not encountered an error like this. My supervisor had set up a project and profile for our business and everything has been working fairly well but rec...
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I am creating a Help Center and want to customize the content in the clickable box on the landing page. Is that possible? See image below
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Hello Team, I've created a new label for my support channel. The label is called "New_Ticket", but when I try to find/look it up in Slack Jira Cloud, it does not exist. It stops at `cicd`. Is t...
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I need to be able to download the information that I have in each incident, which within the format is inserted a form.
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Long time Kanban user. JSM admin for a little over a year. Recently set up a software project in Jira Software and watched a whole bunch of agile videos and kind of love Scrum, Sprints, ...
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Good Afternoon! Our current settings have ProForma: Export All Data accessible to Jira Administrators only. Our business units (departments) are set as Service Desk Users in their applicable project...
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como agregar como super admin a un usuario?? el actual super admin ya no pertenece a la empresa, activamos la cuenta de esa persona, pero no llega el correo de confirmacion desde Jira a Outlook. ...
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