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Jira Service Management
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Hello Team! I have one question regarding the automation of tickets for providing access to services. Introductory: We use cloud JSM and use the third-party PeopleForce service as a personnel a...
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Hi i have one instance of jira cloud products paid annually 1. Jira Software 2. Service Management 3. Confluence. I would like to create second instance paid monthly for Jira Ser...
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{{#if(equals( {{issue.comments.reverse().get(0).created.jqlDate}}, {{now.jqlDate}} ))}}{{issue.comments.reverse().get(0).body}}{{/}} But it return syntax error. I would like to compare the ...
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Hi There, can anyone please tell the exact difference in details in between the below roles a) Users b) Customers for reference attached a screenshot
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I have to make 3 SLA's on Time to first response in JSM, and they breach every 5 minutes 1 by 1 like one is run and assign a user then after next min next SLS is run and assign to next user and same ...
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When we started out with our Jira Service Management implementation we started registering our users of IT services as assets within the same object schema as the IT assets. However the scope of our ...
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Here are open issues with Github advanced security integration with Jira : Team can not add their own repository to container security in Jira project. For some yes for some not. Strange Jira...
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Hi, their! I am newbie in Automatisation Jira I have a issue, I need to create a request for a JQL query for automation in Jira If there are tasks for approval, then send a m...
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Good morning, I need your support. How can I change the email address of outgoing notifications from Jira? We have a dedicated email where user submissions go in. I would like them to get re...
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Hi there! Automation: Is it not possible to fill a custom field with Issue reporter? This is a Company-owned Business project (Service license) Any help including a workaround wi...
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Hi I am having a JIRA Automation that i am trying to use for Tasks Assignments based on set of rules. The Automation runs smooth for the First If Condition and if does not match, then it does not go ...
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Can we edit Send button as Submit?
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Hi, We require all comments to be visible by default on all issues. Currently it only shows the last 5 comments, the rest are hidden and must be expanded manually. Our issues have ongoing discussio...
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Hi all, Today we got an error when using JSM Chat app in slack to create an request. The message reported by Assist is as shown in the picture. I would like to ask where I should check the error log...
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Hello I would like to display the help center in Microsoft Teams using JIRA Service Management . Are there any apps you recommend? As for the usage background, I would like to allow customers to cr...
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In the service request, i want to be able to create buttons like 1. Log work 2. Acknowledge Ticket 3. Close ticket i want to be able to make buttons front and centre for t...
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Sometime I catch myself struggling in deciding when to add an inbound and when an outbound reference. Do you have any advice or best practises? Examples: - Object type "Server" - Object ty...
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Hi, I'm tearing my hair out trying to get some form of AQL to work somehow - and test it. I have 2 assets in my schema: "Billing Accounts" and "Users". "Billing Accounts": Name (default label) ...
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Hi , We want to create Multi level cascading fields in JSM , can we try with behaviours or any other option Thanks
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Hello, How can we avoid SPAM in Jira Service Desk? We received 20.000 requests during the weekend. Thanks in advance! Laura.
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I have an automation that creates a task automatically on a specific date, but fails with the below error log Any idea?
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I know that I have done this previously but I am having difficulty finding the option to update a customer's email address to their full name once I have added them as a 'customer' . Has it moved? &...
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We would like to receive email inquiries via Atlassian's service management standard email account. If we send to the specified Atlassian email address, there will be no receipt. I ask for help. Than...
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One of our users, who is a JSM Agent, is repeatedly being prompted to log in after an unspecified period. The user receives a message stating that the queue is outdated, after which he has to log in ...
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I have filtered out a list of issues that I know need to be edited (different edits per issue, so I can't use Bulk edit). I find myself clicking on an issue to edit it. When done, I go back to the l...
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