We started the move to JSM from Opsgenie and I cannot see all teams unless I am on a team - this is a major blocker for leadership and our testing teams. Is this on the horizon?
As of right now, I think, only two roles that can see all Alerts across All teams:
1. The Org Admin
2. The Product specific role called "Operations Global Admin" (Or something like that).
I agree this is a major limitation. You need premium to create a custom role to achieve this.
Same issue.
I can't see the schedule of our others teams and all the alerts, even if I'm an admin.
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