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Community resources
Community resources
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Jira Service Management
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Hi everyone, I have a question about permissions and interactions between Jira Software and Jira Service Management (JSM). We are using both in our organization. We have a setup where issues fr...
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What is the reason of getting this error message in Jira?
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Hi, Atlassian has scheduled to pull the plug on OpsGenie as from October 2024. We now have the option to migrate our OpsGenie Teams, schedules and integrations manually or wait for atlassian to do ...
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How do I modify the EazyBI reporting? Would like to edit and modify to make a custom report for managing asset's details.
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We have two inboxes for the same project and requests should be assigned to a different person depending on the receiving inbox. How can we identify the receiving inbox in an automation?
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Hi, Currently we are using jira service management for our IT services, but we are going to migrate cloud to data center. And Data Center we are going to use Jira software (Jira) for each team and w...
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When in a filter view we click on a ticket, sometimes randomly it opens the wrong ticket. I only noticed the bug at the filter view level. This happens to all employees in my organization. Technic...
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... Redundant as I found the answer just after I put this in
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I create a automation, then the result show error "Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with c...
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Hi Atlassian Community, I have recently started using the Discovery tool in Jira for network and device scanning. However, I am encountering some issues and would appreciate some guid...
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How can I find the actual parameters for API for example what should I input in "protocol", "Host" via JSON. this is the file name: user-management.postman
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My question is do Workflow post functions count as an "Automation". My organisation is trying to find ways to reduce the number of automations we have and I'm thinking post functions might be an alt...
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Hi I'm looking at creating a password change form for a low-security subset of our users. I appreciate that Jira is not designed to handle password resets, but I believe that my planne...
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Dear team I created a ticket but I cannot find the "assignee” field. The ticket is also cannot be assigned manually. May I know how to sovle the problem?
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Hello, I'm using http REST API for creating a new issue inside my JSM space. When I'm sending the following curl command it works: curl --request POST --url 'https://my-domai...
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I want to integrate a Customer Service management board with a Dev Team board so I can escalate tickets(User bug reports / Issues) to the dev team board and get updates!
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Tried navigating to project settings but no option to assign workflow. Workflow I want to use is already configured. All workflows are in inactive state.
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Hello My issue is in a state "In Progress". Is there any way I can prevent showing "In Progress" in allowed transition states in workflow. I have many states in workflow and all have transition fro...
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Hi I'm new to Jira and trying to achieve the following: Created a simple request type with first name, last name, date and title. When the request is submitted, I was...
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Hi everyone New user of JSM, currently on trial, and trying to see if JSM would be best choice for our company. Point is ; Direction want everyone to be on only one platform. (no way we use...
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Currently, the one who created an issue (reporter) can resolve/cancel the case, just like the assignee can. We would like to make it to where only the assignee is allowed to cancel/resolve the case. ...
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Anteriormente cuando ocupaba planificar una tarea que ya tenía un cambio de estatus a Finalizada, por algún motivo, si me permitía volver a agregarla al Planning, sin embargo ya no se permite, no me ...
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I would like to add the due date to an individual request in the portal. Right now it says the status, request type and shared with. Is that possible?
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Hello, I'm using the ITSM template to receive calls by email, I would like to know if I can associate a request type when I select the request type and select the type of urgency and the impa...
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I have seen SO many articles about this but can't find any that definitively say that SSO Portal-Only customers (who are using emails with our company domain) and Portal-Only users who work elsewhere...
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