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Jira Service Management
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We are trying to set up Single sign up for Microsoft accounts to sign into the portal as customers only, allowing them to raise tickets from the portal However we keep getting "Need admin approval...
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I have set up a global automation to copy attachments between 2 types of issues on 2 different projects. When an attachment is added to the issue in project A, I want the attachment to copy over t...
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Does anyone know how to get automatically a list of all laptops, printers, NAS etc... in the office without entering them all in manually. We are all using MAC.'s. Is there some application that ca...
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I want to remove or make disappear the statuses from other clients from JSM portal. If client A is having the protal then client A should see only his related statuses.
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Hi, maybe someone can help me with this. I'm trying to get the user who deleted an asset object, and write his username to an object of a different type. I have already tried using the "Object delet...
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I what to make some fields mandatory when moving from one status to another(this I know how to do), but I want them to be mandatory only when certain label exists How can i do it?
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We are using Cloud Jira and as a cloud jira user we need to provide access to multiple users from multiple teams. for which we always need to create a ticket to admin. to automate and reduce manual...
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We are in the process of migrating our internal tools from OpsGenie to JSM. The JSM Alerts API is almost identical to that of OpsGenie but there are some key differences which are currently blocking...
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Hello community! Not sure what happened, but it seems that after the new update for adding up to 10 email addresses for a JSM project. We have one custom email address that has been set to reply to...
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I want to setup Jira ticketing system to create tickets automatically when we recieve a call for aws connect call center. Please update me is there any system for my issue. If there is, please guide ...
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I have a csv file with the following headings as shown in the screen shot below. Below is the mapping that I did with the External Import System. The sub-tasks won't c...
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As a Creative Media Specialist, I want to have a third category of comments on a Jira issue so that Jira Agent are only able to see specific comments. Background: In our pr...
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I have an automation set up with a webhook that sends incident data to another Jira portal. The recipient tells me that no incidents were retrieved from the webhook. What am I doing wrong?
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Hi, how can I create an automation that sends tickets created by email with the subject "ClientX Service Error" and forwards it to a specific queue?
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Dear Atlassian Community, I hope this message finds you well. I am writing to seek assistance with an issue I have encountered while attempting to import customer profiles into Jira using a CSV fil...
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respond to calls for everyone with cc that is in copy in jira service management?
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I'm trying to get the system to automatically recalculate the resolution time when the priority is changes on a ticket User Cases, Ticket comes in a default priority is assigned and the r...
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We have customers reporting they are not receiving the automated satisfaction survey that we have set up to send when a ticket is resolved. Is there a way to view and confirm that the satisfact...
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Are there any APIs/Webhooks that can be used to fetch Jira Servicedesk form data and form responses?
Want to know if there are any APIs or Webhooks that might be used to fetch the form data and form responses? Is there a provision for that in Jira forms?
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Want to know how can we embed a Jira service desk form into our own applications or websites?
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We are entertaining the idea of using AssetIT to serve as a way to inventory our IT assets and to allow various assets to be "checked-in" and "checked-out". Much of what we have in mind appear to be ...
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We have an Object "Teams" in assets, we have different objects under that tree but while using that object on the ticket we need the Child object to be displayed on the ticket rather than "Teams (CMD...
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Hi, We are using Jira Software in cloud, and now doing some tests with Jira Service Management. I could see during our tests that a user with Jira Service Management license only (not Jira Software...
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The similar requests drop down appears for all forms I create in Jira Service Desk. This would be a really great function if I could configure how it works, but this does not seem to be possible. In...
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Automation to create 1 issue for every found object in the correct project based on object attribute
Hello everyone, I want to create an automation rule that will do the following: Periodically check if there are Certificate objects whose expiration date is lower than 30 days For those t...
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| 35 | |
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| Subject | Author | Posted |
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| 13 hours ago | ||
| Tuesday | ||
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| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |