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Community resources
Community resources
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Jira Service Management
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Can Virtual Agent be configured to work with AIO?
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Hi, I just signed into today for the first time since Friday 5th July 2024. Upon interacting with JSM, the error 429 appeared straight up. This is quite u...
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When you announced virtual agent in April you indicated that it only supported one public channel but it was on your roadmap to support private one-on-one chats. Are you supporting private one-on-o...
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on a workflow from status A to status B I want to have RCA field as mandatory if labels contain "regression" and "stg" on that workflow, I tried using power script as condition as used below jira...
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Hi Team Im trying to add options to a multi-select custome field via Python script: def set_field_options(field_id, options): url = f'{JIRA_URL}/rest/api/2/field/{field_id}/o...
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Hello, I have a project in which want to set 2 SLAs. The first is simple for first response on a ticket and is time based, using creation and exit criteria is entering status which does the job gre...
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Hi there, Here's the use case. In our JSM premium, we manage 2 diff domains (domain1.com & domain 2..com) So we get email requests from clients using exclusively these 2 domains.&nb...
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When I create a new service, I can't select a team. It says I don't have any. I created a new team already named "Makerland Administrators." When I click the add a new team button, it takes me t...
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Hello Community, What is the requirement -> the results of a filter subscription to create an .xlsx and then this .xlsx to be sent (mail) to certain people inside the organization. Thank you in ...
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I'm using abc.com.au as an example to share details about what I'm trying to do. Hi there, We have a client (abc.com.au) who has several employees who raise issues in our Jira Portal. We're trying ...
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Hi everyone, We're facing an issue with creating tickets between two Jira instances. We're using a custom email for this process in both projects. However, when we add a comment to any of the create...
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The Atlassian Cloud subscription of one instance is dued, same with licenses of Jira Service Management, a client need to reactivate the site and the licenses but we cannot find the path to do it. A...
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...ith creating a query that will return all attributes for that role where the value is TRUE. Let me know your thoughts or any questions you may have. Thank you!
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Hello Jira wizards, gurus, and everything in between! I'm trying to set up an automation rule on a random chance (1:10) event that looks something like this: When Issue transitions in workflow ...
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We are running TFS4JIRA to sync between JIRA and Microsoft DevOps. I see quite a bit when someone in DevOps saves a file/screen grab, we receive an forbidden attachment error. This happens for ...
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Hello Support, Est-ce que Opsgenie et payant si oui quel est le prix
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I want to obtain a print of the issues and each of their fields before this ticket is deleted. It happens that there are users who delete a ticket and for obvious reasons we cannot la...
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We have never used Opsgenie but wanted to explore it for Incident Management. However we discovered it is being end of lifed in Spring 2025. There are plenty of docs for customers that want to m...
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I've checked online where i can change the view customers have when they look for tickets but so far i havent figured out how to change it these are the current options to filter, i want to ad...
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So my team has had an issue where all e-mail notifications are coming from one Technician even though they have nothing to do with the ticket. How would I go about changing this? It reads that the te...
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Hi, How can I put a field to attach files in the Item view, today this option does not appear for analysts?
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In practice, many people mistook 12:30 AM as 12:30 PM. We’re more familiar with 00:30 and 12:30, 18:30
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Hi, I am trying to connect opsgenie oncall teams to Jira teams.. and following instruction i should go in Jira > Team > Operations to set this up. My problem is i dont have oper...
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We were informed by a customer that iso seeing the organisations they are part of they see 'Requests' and 'Approvals'. Is that a new feature and can this setting be set back? Thank you for advising.&...
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Good day! I added an organization. I selected that organization in a request (which was created by me). After that, I opened the organization details and I am not seeing that request. I see that t...
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