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JQL for SLA

Mar Angelo L_ Tareno
Contributor
October 8, 2024

what is right format of JQL for Time to Resolution pause?

 

 

"Time to resolution" = Pause()) data not recognized a pause is recognized as running?

Here's what I created. I need to see JQL for only pause disregard of status.
the pause status does not recognized as pause.

This JQL I need to check all pause. 

PS. I don't have any logic or other flow. I just need to check all paused SLA timer

tt.png

 

recognized

1 answer

2 votes
John Funk
Community Champion
October 8, 2024

Hi Mar Angelo,

Try just putting at the end:

and paused() 

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