Jira Service Management

Details: Hi Atlassian Community, I'm facing an issue while configuring cascading asset fields in Jira Service Management (Cloud Premium). My goal is to have two dropdown fields, "University" and "D...

• cloud
• jira-service-management
• jira-service-management-cloud

    Is the following statement true?     "The 'Open requests on behalf of' field is not directly editable in Jira Service Management forms, as it is a standard field that o...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi! I've set up our JSM with restricted access. Most of our issues are emailed to us, with the customer being registered. But I'm having a lot of trouble with customers that aren't registered. Th...

• cloud
• jira-service-management
• jira-service-management-cloud

Добрый день, хотим запретить удаление задач и спринтов для руководителей проекта (Project Manager) так как недавно один из руководителей случайно удалил спринт. Нам важно, что бы у руководителя проек...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I want to create a workflow where based on the amount entered on the form by the customer. Here are the two use cases I'm trying to do: If the amount is below 500 $ for example, it will only...

• cloud
• jira-service-management
• jira-service-management-cloud

  Is it possible to link a question/answer from a Form to the field used for Satisfaction? I want to trigger a Jira form and I want the answer from the from to update/edit the Satisfaction sco...

• cloud
• jira-service-management
• jira-service-management-cloud
• jira-software

Hi! I am trying to create jira tickets from an external page for unregistered users. I found inside de API the method POST-Create customer request but it asks me for a user id. For new use...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Team,   could you please help me  Based on the project role i want to hide some custom fields in view screen using script runner.   These are the custom fields. Assigned teste...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I have two request types in service desk. The first is a company wide request so everyone can have access. The second is only for certain staff members. I want to restrict it by group. I hav...

• cloud
• jira-service-desk
• jira-service-management
• jira-service-management-cloud

We have option to " Import from a CSV " in Organisations under JSM project but is there any way to export these details as well.  

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I'm in the trial period and I'm going to migrate from SERVER to CLOUD. I noticed that if a Customer sends an email to the JMS he gets a verification reply email to confirm his address and get f...

• cloud
• jira-service-management
• jira-service-management-cloud

HI Experts, kindly I need to disable access to Jira customer portal for some users? how can I do this the issue that the users is from AD and as long as it is active in AD he can login to jira and ...

• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center
• jira-service-management-server
• server

Can we Add multiple announcement to a help center or portal

• cloud
• jira-service-management
• jira-service-management-cloud

This worked for all our customers yesterday but today they all gets this error when they simply tries to create a new issue: None of the customer has permission to assign issues to any Assignee and ...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

I have a long question to be placed in the agent portal, the pic below shown the effect which is not good Can the label be shown just above the text area? I tried set Description or Title, all plac...

• custom-field
• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center
• jira-service-management-server

As Default, when a ticket is created, this is Unassigned and when we reviewed the ticket, we assigned a member of the team.  When someone is assigned on the ticket, I don't want that he be able...

• cloud
• jira-service-management
• jira-service-management-cloud

          Hi, we are solving issue how to communicate between 2 separate companies which are not connected and every of them use Jira service management. I explain it o...

• cloud
• jira-service-management
• jira-service-management-cloud
• jira-software

Hi, I am struggling to get working my automation which will update the specific custom fields in a linked ticket when other specific things in the parent ticket is updated. There is 5 customer fiel...

• cloud
• jira-automation
• jira-service-management
• jira-service-management-cloud

やり取りしていた数件がメールリクエストでチケット化されます ３件JSMのキューに入っていました。 ①は以前私がやり取りしていたメールで私が返信していないがキューに入っていました ②は私が返信したものが入っていました ③は私は入っていなく、私が所属するメーリングリストが入っていました。 気づいたきっかけは③で返信した者にJSMから自動返信のメールが来たため気づきました この前後の作業と...

• cloud
• jira-service-management
• jira-service-management-cloud

Dear Experts, As I was told by the management team, they wanted to implemented the ways that different resolver groups can dealing with the ticket directly instead of the assignees, I tried to find ...

• data-center
• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center
• jira-service-management-server
• +1 more tag...

Hello everyone,   I have a customer portal for colleagues within the company so that they can make tasks for me, I noticed that some colleagues can't access my portal (which is closed off for ...

• cloud
• jira-service-management
• jira-service-management-cloud

Dear JIRA community, I received a quotation from Atlassian to renew my company enterprise JIRA license (after I took over from my predecessor). Below is the product breakdown & cost. 1) Jira So...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I am looking for a way to filter tickets in Jira Cloud that have not yet received a reply from our team to the customer(Reply to Customer). Specifically, I want to identify tickets that have ...

• cloud
• jira-service-management
• jira-service-management-cloud

Is there way to reset the SLA per changes of status?

• cloud
• jira-service-management
• jira-service-management-cloud

I have total field in every issue. I need to sum the total field in all issue to get the grant total for all issue. 

• cloud
• jira-service-management
• jira-service-management-cloud