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Jira Service Management
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I have several JMWE scheduled actions that just seem to stop running. One, for example, is currently set to run at 40 minutes past each hour, and transitions items that match the JQL to a resolved st...
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Hello, Today to see the info of the organization in the client Tab we need to do 3 clicks. Do you know if it's possible to freeze the window to be open all the time on a ticket and see all&...
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Customers onboarded by using an AD group in Saml were not removed or disabled once the group was rem
We are using Atlassian guard to authenticate users through SSO. We have changed the group connected to the user groups but the users are not removed from our JSM instance. Earlier we had a group sy...
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Hi All Im just wondering coz i want to create an automation for my main ticket that will automatically close after 2 weeks of last comment date and all linked issue is on close or completed status. ...
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Hey, Community, I hope everything is going great. I've just enabled the Atlassian Assist/Virtual Agent for Slack and changed the name, but I wanted to know if it's possible to change the profile pic...
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I recently find some of the emails are being suppressed. Customer Access in Open for the respective project. Also only doing Emailed request as a project So I wanted to know these thing...
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We are trying to implement ticketing system in Jira service Management. When people are sending email for raising request, it automatically suppressing there mail id. So people are not able to get re...
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I currently have all of my Confluence (Data Center) knowledge base organized into spaces by topic and I'm trying to link each space to my Jira Service Management Data Center project. However I'm runn...
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Currently, when a ticket is created with an organization added, all customers receive an email saying "this ticket is shared with your organization". However, only if they go to the ticket and opt-i...
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I'm currently on a JIRA Data center. We have a specific process in which we follow a rigid Step-after-step tickets (created by automation) I need to extend this that after the last ...
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I'm currently on a JIRA Data center. We have a specific process in which we follow a rigid Step-after-step ticket (created by automation) I need to extend this that after the last t...
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Happy Friday! Referring to this new feature: Whenever a ticket status is changed, Agents are now getting a small popup notifying them of the change: is there a way to control th...
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Hello, I have the following use case, trying to find the best solution for implementation: I have a process with an approval, but based on the request criticity, approving the request should send...
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We currently have numerous projects on our Jira Service Management platform, and each time we resolve an issue, we need to manually transfer it to the relevant project. This manual process is time-co...
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Hi Team, We have customers who would creating in ticket JSM however I want to create a respective Epic in my JIRA software project. I have a different team who will work on Jira tickets so JSM users...
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Hello, We offer IT services to various customers in our region and would like to provide them with a portal using Jira to submit requests and view their documentation. I have 2 questions about this....
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Hello Atlassian Community, I am looking for guidance on creating a dashboard in Atlassian that can help us effectively monitor and managed undisclosed tickets. Our goal is to categorise tickets base...
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Hello team, can any one help me this process. We have a requirement for an approval step whenever an approval is declined in the CAD Design status. Furthermore, we need to implement...
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Hi Team, Query - To create a custom field where i can calculate the age of the Service Request eg if a SR is created in on 20th July2024 and if i m looking the dashboard toda...
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How to append the field that user filled up in the form in front the ticket summary after user raise and submit the ticket? I cant find the smart value key in the form.
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#1003
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I mapped 3 statuses to my Kanban backlog in a company-managed project, but only 1 of the statuses actually shows up in the backlog ("Backlog" status). The other two ("Ready for Development" and "In S...
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I am using Jira Business Management (Team managed project) to handle some of my onboarding process needs. In those issues, I have added a custom field for the "Hiring Manager" using the "people picke...
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We're trying to use the `/jsmops create incident` command in Slack to create tickets in our Service Management board. What we like about it is: It creates a form in slack to fill out quick field re...
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I have hundreds of filters dedicated to individual dashboard widgets across our JSM site. I have just been adding "(Dashboard Name)" at the end of each filter to specify what it belongs to, but I can...
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