Track person who created ticket

[NoName]

I had assumed that the "Reporter" would be the actual person who reported the issue but I've realized it is not. Since we need to track who created the issues, not who the person is they're reporting for, how can we do that? I know I can go to the history of each ticket but we want this information in a field that shows in the ticket and reportable, however I can't figure out which field it is as none of them make sense.

If the field doesn't actually exist in JSM, how can I then automate a custom field to get populated each time the ticket is created? Again, I do not want the Reporter field, I need the person who created it documented, quickly viewable and trackable. I must be missing something obvious as this is a very basic thing, I am just not seeing it. Can someone please point out what I'm missing?

[Trudy Claspill · Accepted solution]

Hello @NoName 

There is a field that records who created the issue. It is called Creator. It can be used in filters but it will not display in the issue view.

Refer to the answer on this post for more information.

https://community.atlassian.com/t5/Jira-Service-Management/Creator-field-not-showing-on-issue-view/qaq-p/2427917

[Wojciech Wardaszko]

@NoName 

Since you know it's the creator field you need, you could create a custom user-picker field and populate it with Creator with a Jira Automation rule. Something like this should work:

Trigger: Issue Created

Condition: none necessary, but you could limit the scope of the rule to issue types where this matters, for example.

Action: Edit issue. Field to Edit - your user picker field, I'd call it Creator (proxy) for clarity.
Value: {{issue.creator}} or {{issue.creator.accountID}} if the first one doesn't work.

Cheers!

[Carla Ann Rowland]

Look at the ticket history; typically the person created the ticket is listed as the creator so create a filter.

[NoName]

Thank you but like I said, I know we can go to the history to find it, however I was looking to have it in the issue view since that's more important than the Reporter field