Jira Service Management

[rahul.patil]

Hi Jira Team,

We’ve noticed that despite the current configuration (as shown in the attached screenshot), which restricts invites for the Jira Service Management product, users are still being prompted to send invites to the Service Desk product.

We have not been onboarding any new users to Jira Service Management, but it seems they are still being added to the Jira Service Board. Could you please check why this is happening and advise on how we can prevent this moving forward?

Thank you for your support.

Best regards,
Rahul

[Brant Schroeder]

@rahul_patil You should submit this to support.  Is it just access to the JSM portal as a customer or is it access to the application backend,