Community resources
Community resources
Community resources
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Jira Service Management
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In Jira Service Desk, when an agent creates an issue on behalf of a customer in the customer portal, and if the customer doesn't exist as a user, it shows an option like "Add new cust...
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Assistance to Understand and Implement Automation for Adding Labels to Confluence Pages-on workflows
I hope you're doing well. I need assistance in understanding the instructions provided in relation to adding labels to Confluence pages through automation I'm using 2 different rules 1 creates a page...
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Dear Community, We have JIRA service management portal to create tickets for our users(customers). For some reason couple of our users when they try to login the JIRA redirecting them to JIR...
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We are getting charged in monthly billing for JSM as we haven't using it. As i am using standard version of Jira with monthly billing plan. This month bill generated included JSM sub...
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We are using the New Relic integration to raise alerts in OpsGenie. I would like to close alerts in New Relic if an alert is closed in OpsGenie. At this point in time, the integration is only one-w...
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Hi, In cloud JSM Assets unable to edit service relationships. Screenshots attached. Regards, Tom
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Hi there, I want to make one of textarea (not all textarea) shorter, can it be set in Behaviour in ScriptRunner
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JSM and Jira project -reportin system that allows us to understand the overall impact of each enhanc
I'm seeking assistance with managing our enhancements across our Finance division. Currently, we have a central project that encompasses all our enhancement requests t...
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I am looking for assistance with the following scenario: I have a form the is visible to users via a JSM portal. When the user clicks, "Submit", it generates a ticket. I have automated for that tick...
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I wish for the flow to be like this: Developer escalation issue created by agent Agent cleans up the escalation details and add the Dev Team to the Responders field JSM Alert is automatically cre...
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I am working on Show field which is validated from the drop down value. If Request Type = New Feature Request, then Feature Request field should appear.
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Hello, I have created several Google Sheets reports based on the Jira Cloud for Sheets extension/add-on for a while, without any trouble. Today, I found that one of the reports failed to import one...
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Goal: create an automation to count the amount of times the word "yes" has been selected across custom drop-down fields in an issue and inputting the total amount of the word "yes" into another custo...
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One of our teams has a need to email to an external client. The clients are not customers of our Jira site and maybe be multiple emails to send to at once. I'd like to avoid adding all these various ...
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Hi Team, I am guessing someone has asked this in the past but I cant find a step by step article. I would like set up a system where when a user is added as an approver for a JIRA ticket, the ...
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Hi there, My team created a JIRA Service desk with the purpose of routing communication requests through the portal. As it stands, requesters (or "customers") are not able to create requests without...
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Right now I have a validator so that when someone selects a due date on a form, it must be 3 days after the current date. I'm using the 'Date Compare Validator' so that: Date: Due Date Condition: &...
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Em meu projeto não estou conseguindo compartilhar repostas pré-definidas. Como mostrado abaixo, a opção de compartilhar a resposta pré-definida não aparece. Sabem me dizer se isso é configurado em al...
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We want to create and automation that if an SLA is breached we want to notify the users in an affected services group. Our affected services groups are connected to opsgenie where the members are lis...
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I removed a customer so they no longer show up in the customer list or the 'people' list in the project settings. However, when I open up an issue and change the reporter with in the 'details' sectio...
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We have a custom filed ("crawl domain") with type "text field (single line)". At some point in the last 1-2 weeks, these are now all converting to links. I actually first noticed the urls had \\ in f...
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I have an Atlassian account but when I try to pay for the bitbucket account it says account already exists and does not allow me to connect them.
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I noticed that the formatting of messages from the JSM Ops slackbot aren't correct. Well, there looks to have been an attempt in making them look better, but the insertion of the newline characters i...
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Hi, I implamated JSM and created project 'Support Informatique' (SI) and associeted KB succesfully from confluence. Help center research field suggest help page from the KB (confluence) correctly.&...
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We have 2 Jira instances. When a user creates a ticket in 1 instance (Ins A), the ticket details are captured in an email and emailed to another project in the other instance (Ins B). Once the tick...
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| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |