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Jira Service Management
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Hello, Are the customer and agents (licensing info, login info, etc.) in the same Database table ? This question applies to both Cloud and DC. Thanks.
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Is there any limit to have the email domains added when you select the below option : I am going to have 300+ domains hence want to make sure its supported. Serving external customers...
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I know that it is now possible to have multiple help centres, even in the same project. Yet these help centres have the same portals with the same request forms. I was wondering whether it was possib...
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Hello! I'm trying to find some way how to get customer request name by id which have format: "it/h454jgk9-45gjggj-k56o-9gm9-5g9jgkfk". I have the Script Runner if it help. Maybe someone to know a ...
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I'm looking for a way to have customers track their requests via an embedded widget or an iFrame or something similar that can be displayed in a webpage outside of Jira.
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Something went wrong. We were unable to create a ticket. We've notified the agents for this channel. d68538e03f6240d8a4c0724cbf858caf
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Can we edit/update the existing Customer Fields in JSM, I basically want to add more options under on of the customer feilds I created in past with type Select List(Single choice) , when I ed...
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Hello, We need the functionality to allow unregistered email addresses to add comments to a ticket when replying to an ongoing email history. These email addresses should not have access to the tick...
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How can a group that is not included in the Issue Security Scheme view an issue in the customer port
In the Tebligat Tracking System project, there is a security scheme as shown in the image. However, I want to add people other than the existing users and groups in the Request Partic...
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Is there anyway to link an alert to a change ticket? When I search for the key when I go to link it does not display change keys (ticket #). Thank you Dave
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Hi Team, I am encountering an issue with managing customers in Jira Service Management. Specifically, I have a user who has used three different email addresses over time. Despite deleting this user...
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Hi All Is it possible to create a dashboard where the data in the assets service catalogue can be placed and their statistics can be displayed
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A client of ours has recently split their business. One of our regular service desk users is in the new business. I deleted them from the old orgabnisation and addedd them to the new organisati...
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Good afternoon, Atlassian Community. I am new to Dayforce, and my company wants to integrate it with Jira. We want to use Dayforce as an onboarding tool for new employees, and I want to kno...
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Hey all, Has anyone found/developed a way to connect JSM with Google Calendar and automatically allow agents to send call times suggestions and book meetings directly from JIRA? Thinking even an im...
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Hi All I need your help Is it possible that the linked issue field on the Jira service desk should not fall into the hidden fields and appear as a fillable field and be mandatory?
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I want to get the details of the devices which are on a remote network by installing the discovery agent on the remote device and access the data from a device which has discovery tool
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Hi , I just want to add some more Information (Custom Fields) to the user profile .like Mobile No of Agent, Address Of the Agent , Agent Group and Agent Type etc. Thankyou.
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Projects Involved: Project A Project B When an issue is created or the value of the PO Number field is changed in Project B, I want the system to check if this PO Number value matches an...
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Hi, I want my customers to receive my comments to their ticket as replies of the same email chain, as if I was directly answering in E-mail, how can I make it so ? For now, every new comment ...
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Upgrade with Downtime: it is mentioned in the doc that downtime may be occurred for major update, How frequently do these major updates occur? Even though the schedule might not...
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I would like to create an automation rule: When the label is changed to ‘re’, it should be added to a new queue
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Upgrade with Downtime: it is mentioned in the doc that downtime may be occurred for major update, How frequently do these major updates occur? Even though the schedule might not be fixed, can yo...
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What is the correct SMART VALUE to get the SLA before and after breach? I need to convert the hours into days spent on the status.
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As a summarize of the problem is that I have two registered users configured with two different roles (one corporate and one group), when I try to make a switc...
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Atlassian Community Events
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| 35 | |
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| Subject | Author | Posted |
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| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT | ||
| July 22, 2025 8:33 AM PDT |