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Jira Service Management
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I have fields, when the task is created, I don’t need them, how can I see what this field is and delete it?
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For automation I cannot trigger the rule for when an object is created or affected. When in global the trigger cannot be assigned to 'all projects'. I tried to follow https://confluence.atl...
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...orkflows/#api-rest-api-3-workflow-search-get is: { "isLast": true, "maxResults": 50, "startAt": 0, "total": 1, "values": [ { &n...
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What are the steps to enable customers to view requests on JIRA service desk which have been put in by other people from their organisation?
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CAN SOMEONE HELP ME ON THIS AUTOMATION IM NOT ABLE TO GET THE SMART VALUE OF THIS CONDITIONS ; TRIGGER : TICKET CREATED CONDITION : IF THE TICKET IS CREATED EVERY 6PM to 11PM AND THE ...
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Hi All, I am trying to search for an object based on the "Phone Number" and this is my POST request -Body: { "qlQuery": "'Phone Number' LIKE '111'" } On passing this, I...
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My costumer are not getting any email notification when I have replied or add any public comment. All the notifications are enable
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I have a service project with a board that I would like other internal users to have view-only access to. I tried multiple permission settings to no avail. I added users as admins t...
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I have 2 projects, Project 1 (ABC) and Project 2 (XYZ). Project 1 is a service desk project to receive tickets, but the team actually do the work in Project 2 (their software project). For each issu...
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We use JIRA tickets to track individual issue requests. I'm trying to build a report that would tell me how long each ticket takes from the time its assigned to a team player to the time they put it ...
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I'm trying to set up the access of the portal for an Jira IT Service Management. External Accounts with a specific domain can access the portal without any issue create an account with no problem....
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Hi Community, I'm working on a Jira automation that sends daily email notifications. Currently, the automation retrieves multiple issues and displays their keys, summaries, and other details in sepa...
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Any help on this topic? I'm not able to found an API REST or DC API to impement that.
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Hi everyone, Is there a way to display the Parent task (issue) summary (instead of the Parent task key) together with the Child task summary in a Service Management project queue? Currently...
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Hello everyone, we recently moved to DC from Cloude, there is one automation that works like this. The user creates a task. A person answers it, it goes into the status “Waiting for a response from t...
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Hi When a support ticket has 'custom field A' populated with a URL to another Jira instance, I would like to transfer this URL to the "Issue Links" section via an Automation. I have tried multiple ...
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Hi, community! I need to export a big amount of tickets from jira, more then 8 k. Is it possible specifically for this amount of people ( more then 1k, in my case 8 k) and how it can be done...
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Does anyone know of a way, whether it be via native functionality or a marketplace app, to translate the custom fields, their context options and help text on requests types so they d...
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We are setting one Jira Elements connect custom field value and adding comments for some of the issues from the Java back end code for the Business requirements and the application is having Issue up...
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I have set up an automation rule that creates a new issue when a trigger issue transitions from Status A to Status B. At the time of the transition, the trigger issue has a form attached and submitte...
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I would need a way to automatically remove (or not to add) any watchers from the issue that is being created by the automation task. I have this automation task, that is creating issue from conditio...
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The description field isn’t appearing on the customer portal for this specific ticket. This hasn’t happened with other tickets. I’ve seen users with similar issues caused by the request type not bei...
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I need help adding the sender's name or email to an automatic reply email. Can you help me figure out how to do this ? Attached the image of my requir...
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Hi! I see on every request in jira option for Reminders, it leads me to: My reminders for jira app, which is unsupported app and I am not sure how good it is. Do you have any experience with it or c...
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Hello, Just wanted to share what I've done to solve this issue. Issue: wanted to have several reminders sent to Approvers when we have an issue waiting for their approve My Solutio...
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