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Jira Service Management
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Hi Community, I’m facing a challenge with Jira Service Management regarding how organizations are handled. We need to assign an organization to each issue for analytics purposes and easier searching...
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Hello. Wondering if there is anyone who has a simple pattern for retrieving serial numbers from printers or an extended pattern for serial numbers using device pattern to share with me? ...
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Hello, I'm trying to add a server asset type that would have multiple lines for IP addresses and Subnet address. 1 Server can have multiple IP's and Subnets. Wondering what would be the ...
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Clone issue in another project and link cloned issue with original issue
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I'm looking for advice on how to move form from one instance of JSM/DC to another whilst A) Automating the process of re-linking objects, specifically conditional section dividers or B) Preventing th...
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Hi team! I would like help regarding permissions in Jira service management. Currently, our customers register on our services portal and are then redirected to a Jira registration screen where...
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New to JSM. Is there a way to organize service requests when one is creating an issue? Can this be solved via portal groups? Ex: Customer chooses HR in portal group, and a specific set of service req...
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Hello GUYS, Currently I have a portal to make claims on my JIRA but claims does not work, and I found on the JIRA logs it says JIRA-INVALID-STATUS-RESPONSE how can I solve this problem ? ...
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I want to create a client, but I don't want to send him an email How can I do? And, how I can delete a client. Thanks
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In the Update the request types of issues using Atlassian Intelligence This can be particularly useful when you receive requests by email and end up with a lot of issues with the Emailed request re...
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Hi, my company wants to make a change to how our current service portals are set up and I'm trying to see if this would be a good way about doing this. Essentially we have multiple service portals fo...
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Ability to configure what fields / columns appear in the Child issues, Subtasks and Linked issues se
Hello, We have created a new issue type as Change Sub-Tasks which are used for changed tickets and created a new field "Sequence" which tells about the sequ1nce in which they will be executed. Cu...
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I'm looking for some clarification on the upgrade processes and release strategies for Jira Cloud: Feature Activation: How does the activation process work for new features? Are th...
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Hi, I have a portal in italian language, which is set as the default language. During the normal workflow, when a ticket changes status, the customer receives a notification via email like this. &...
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Hi everyone, I’m looking for a way to customize the colors of different statuses in the queue and issue views. For example, I’d like to have "Open" displayed in red, "Waiting for customer" in blue, ...
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I would like to create a SubTask via Jira Automation. The SubTask summary should contain information (last name and start date) from a previously submitted form within the parent issue. The fo...
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We have a few claimed domains. External Confluence URL's are hidden for search engines. And yet is it possible to create an account without getting an invite? if it is possible: how is this done? an...
340 views 4 0 Deleted user September 20, 2024 -
We have a Exchange online environment where we storage and manage our emailadresses. We have a shared support mailbox that we want to connect to JSM so the emails automatically convert to a JSM-issu...
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Quisiera poder acceder a jira a ver una factura que me han enviado y no me deja entrar con mi correo barbarafornes@hotmail.com
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I have created a handful of request types to use for raise support tickets in our business. I want to create a web form I can share internally with staff and the can use it to raise ti...
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Dear Support, We recently triggered the following error while LDAP synchronize in User Directory. We guess it’s about the amendment of user_name field of user data source. However, w...
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Managing the assets of a central data center involves numerous racks, with each rack accommodating a standard of 20 servers and switches. Each switch has 24 ports. I have established an object archit...
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Hi ALL, Since the consultant's description is not very clear, can someone tell me which specific features are affected, and how can I check if I am using them? The following is the preliminary info...
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Hello! I have added 3 tabs in my sub-task issue type and I need to be able to show certain tabs depending on some conditions. I have an automation in place that creates different sub-tasks with dif...
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Hello, I am new to Jira / Jira Service Management, we're evaluating it as a replacement for our current system. A feature I have found absent from JSM so far is contacting an external party...
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