problem with admin account

[Prachya Gorpisarn]

Hi we try to recover the account and got this screen, but no email comes, what should we do ?

[John Funk]

Hi Prachya - Welcome to the Atlassian Community!

You should open a support ticket with Atlassian to have them check if the email address is on Atlassian's suppression list for some reason. 

https://support.atlassian.com/contact/#/