Will migrating from Opsgenie to Jira incur any additional costs?

[Ismael Quintanilla]

Hello, good day.

We would like to know if this migration from Opsgenie to Jira will incur any additional costs for our company.

We remain attentive to your comments.

Thank you

[Marc - Devoteam]

Hi @Ismael Quintanilla 

See notice from Atlassian,

We're writing to notify you of packaging changes to the Jira Service Management Cloud Free and Standard plans.

Effective October 16, 2024 PT, advanced incident, problem, and change management features will only be available on Jira Service Management Cloud Premium and Enterprise plans.

Incident work category, incident queues, incident alerts, and on‑call scheduling will remain on the Jira Service Management Cloud Free and Standard plans.

[Manoj Gangwar]

Hi @Ismael Quintanilla Welcome to the community!

This change is only for JSM-subordinate Opsgenie accounts, so if you have a Standard Opsgenie plan with 300 licenses, that will not change. 

All JSM instances come with a subordinate Opsgenie instance and the licenses are shared between the two. This change is to integration the JSM-subordinate Opsgenie directly into the JSM UI so there are no changes with licensing. 

If you want to get details on your specific accounts, please open a ticket with us so we can share more information with you.