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Jira Service Management
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Hi Team, could you please help me Based on the project role i want to hide some custom fields in view screen using script runner. These are the custom fields. Assigned teste...
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Hello, I have two request types in service desk. The first is a company wide request so everyone can have access. The second is only for certain staff members. I want to restrict it by group. I hav...
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We have option to " Import from a CSV " in Organisations under JSM project but is there any way to export these details as well.
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...urther notifications about the ticket. If the Customer doesn't confirm, he does not get the further notifications about the ticket, for example IN PROGRESS, PUBLIC COMMENTS, RESOLVED. How can I d...
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HI Experts, kindly I need to disable access to Jira customer portal for some users? how can I do this the issue that the users is from AD and as long as it is active in AD he can login to jira and ...
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Can we Add multiple announcement to a help center or portal
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This worked for all our customers yesterday but today they all gets this error when they simply tries to create a new issue: None of the customer has permission to assign issues to any Assignee and ...
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I have a long question to be placed in the agent portal, the pic below shown the effect which is not good Can the label be shown just above the text area? I tried set Description or Title, all plac...
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As Default, when a ticket is created, this is Unassigned and when we reviewed the ticket, we assigned a member of the team. When someone is assigned on the ticket, I don't want that he be able...
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Hi, we are solving issue how to communicate between 2 separate companies which are not connected and every of them use Jira service management. I explain it o...
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Hi, I am struggling to get working my automation which will update the specific custom fields in a linked ticket when other specific things in the parent ticket is updated. There is 5 customer fiel...
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やり取りしていた数件がメールリクエストでチケット化されます ３件JSMのキューに入っていました。 ①は以前私がやり取りしていたメールで私が返信していないがキューに入っていました ②は私が返信したものが入っていました ③は私は入っていなく、私が所属するメーリングリストが入っていました。 気づいたきっかけは③で返信した者にJSMから自動返信のメールが来たため気づきました この前後の作業と...
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Dear Experts, As I was told by the management team, they wanted to implemented the ways that different resolver groups can dealing with the ticket directly instead of the assignees, I tried to find ...
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...or public only accessible if you are logged in) if they dont have jira service management license, most can access without the license but some must have a license to access it. Does anyone k...
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Dear JIRA community, I received a quotation from Atlassian to renew my company enterprise JIRA license (after I took over from my predecessor). Below is the product breakdown & cost. 1) Jira So...
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Hello, I am looking for a way to filter tickets in Jira Cloud that have not yet received a reply from our team to the customer(Reply to Customer). Specifically, I want to identify tickets that have ...
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Is there way to reset the SLA per changes of status?
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I have total field in every issue. I need to sum the total field in all issue to get the grant total for all issue.
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Is there a SMART VALUE to get the SLA hours?
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My company is asking for two SLAs for a single incident: Minimum Restoration - A service is still down but a workaround exists. The workaround may be less efficient, but the business is still...
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My company uses Jira support to collect beta-tester feedback on our software product. We have an embedded feedback widget in our application that beta-testers can use to give feedback on the product ...
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In early August, I attended the following webinar, which helped me to understand what to expect when Opsgenie goes the way of the Dodo. https://ace.atlassian.com/events/details/atlassian-atlassian-a...
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Hi, I'm setting up a company-managed cloud-based Service Desk project for the first time. There is a system automation rule that reopens closed cases when a comment is added (please see attached scr...
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A customer has submitted a form and I need to change what they selected in a dropdown list. I need to change their choice to a different option that was added as a choice in a custom field context af...
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I haven't seen this as a suggestion yet: Predictive Billing for Atlassian Cloud. Org Admins create Jira and Confluence instances that grow in user counts. How can we predict this growth? One way is...
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