Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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I keep seeing this configuration error which is blocking me from using other channel-features like the 'widget' not until this gets resolved. However, based on the problem shown in the scr...
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Is there a way to create a queue to see which tickets the logged-on user is listed as a participant and another for the tickets the logged-on user is listed as an approver?
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Is it possible in Jira SM to have a parent organization that can see the tickets of many child orgs. Such as a company that has subsidiaries? So for instance Parent Company | L...
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Hello, i've changed everything to german so far. The only problem is the registration Email comes in english and i cant find a way to change this. Can someone please help me with this ?
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Hi everyone, I am rather new to Jira and I'm interested in migrating some projects from Flyspray. I've been using the System > External System Import function and picking the "old experience" w...
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Buenas, 1. Me gustaria saber si puedo utilizar a Jira Service como un sistema de ticket. 2. Tambien quiero saber si al terminar una solicitud en el portal de usuario puedo hacer que...
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Hi I'm testing Data manager in assets and in the step off executing the job it give me this error and i don't know how to fix it. Thank you in advance. An error occurred while cal...
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Hello everyone. I am using JIRA Service Management (5.17.0) DataCenter and have set up a service project for the Service Delivery Team. The application runs on a single node (Windows Server)...
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I need to know the creation date, hour and minute of my issues in a search for issues. How can I do?
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I am trying to set up JSM as a ESM solution in a commercial real estate management setting. My design involves having 1 JSM project per property managed. I've just read that there may be a ha...
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Hello everyone, I am using JIRA Service Management 5.17.0 (Data Center) have a service project which contains incident,service request and change request. Incident and Service request is being ...
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So I have been trying to use the Jira Cloud for Sheets, what i am facing now is looking to the latest ticket, not all the tickets are included inside the sheet, some of the ticket are missing. Is the...
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...translation. The german announcement, which i can directly set up in the customer portal view (...customer/portals?customize=true) is as follows: Dear customers, [information]. [more information]....
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Hi! I've noticed that there is no option to delete permanently an issue or in bulk issues in a specific project in Jira. How can I change settings to be able to do it? Many thanks!
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I am currently implementing Queues for our Support, but we want to differentiate between used languages within the request, to have e.g. our English Support Team only receiving the English requests a...
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When someone writes to us by email, a task is automatically created in Jira, some employees use a signature in the mail like “Best Regards...” so, in Jira it’s all displayed in this form, how can I f...
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Can Virtual Service Agents be used with Atlassian products other than Jira Service Management? If it can be used for other products, please give us examples of its use.
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I have a number of asset objects setup in Jira and I want to change the attributes from Default/Text to Object/(link to metadata). Is it possible?
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HI We are using the standard JSM and I would like to find a way to group attachments/documents in Jira Service Management. Alternately, is there a way to sort or search for specific documents? Cur...
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We have just integrated Power BI Connector for Jira For generating reports in Power BI using Jira Data but data load using this connector is taking a lot of time. Kindly provid...
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He there Jira Program Boards team. Hope all is well. The Advanced Roadmaps toolset is really starting to come along, and my organisation is starting to use it in production now. I d...
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We have 2 emails linked to our JSM. 1 for our clients and 1 for customers, this helps our support team differentiate between the two and follow correct procedures in order to help them with their iss...
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Hello everyone, I’ve encountered an issue with Atlassian Confluence and Jira Service Management (JSM) that I hope the community can help with. When creating a linked page in a JSM Problem re...
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We're currently Unthread customers looking to bring all our work into Jira for better reporting. One hurdle we have been running into is how to manage our client base in Jira Service Management, part...
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Hello, Is it possible (is there a way or plugin) to make changes like creating request in JSM or new tickets offline (no internet connection) to later sync with Jira Cloud and upload those changes t...
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Atlassian Community Events
| User | Count |
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| 27 | |
| 10 | |
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| 4 |
| Subject | Author | Posted |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |