Community resources
Community resources
Community resources
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Jira Service Management
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Unable to access the JIRA Servie Desk, Error Message Shows "Unexpected exception during JIRA startup. This JIRA instance will not be able to recover".
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We are in process of creating separate Project in our existing jira instance but how to use existing components for this new jira projects. Unable to find the way for the same. Please sugge...
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Hi all, how do I indicate a project`s duration (start to end date) and can I set an alert or disable any ticket creation once the project has ended. Anyone please advise me on this, thank you. Reg...
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Is it possible to configure alerts to be send before SLA get breached. There is standard automation rule is 1). At risk (30 min remaining) 2). Due soon (60 m...
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Hi Everyone, I want to create some kind of automated process when a bug is created via email. This will check whether there is a match between a specific field(Summary/Description) and the sam...
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Hello, I would like to know if there is a way to enable customer notifications ONLY when the customer submits issues from the customer portal. For all requests sent via email i do not want them to g...
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Hello, My service desk 3.4.0 shows only type,Id,summary,servicedesk,status and reporter when customer goes to my Requests or organisation requests. Is there a way to show assignee column in...
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Hi
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I've read the postings regarding how to customize the Service Desk Customer Portal to include your company branding - but it seems like all you can do is add your company logo. Is there a way to make...
5,849 views 3 2 Deleted user January 12, 2018 -
I want to hide for anonymous users for all Jira pages. Include */secure/Dashboard.jspa. And do redirect to the login page in Service Desk. But not in the Jira dashboard. How can I do that? I use a pr...
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i want to get the update ticket event (generic one) rather update each and every component of ticket. How can i Do that.
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Hi all, How come when i create an issue for a customer and put them in as a reporter and i reply to that issue. The customer does not receive my comment on the issue.. In my dashboard it ...
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Hello, after our customers (b2b) were saddened not to be able to use dashboards and reports and the filter functions for the tickets in the customer portal are really insufficient, we decided to rel...
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I am looking to implement the widget option, but have a couple of queries: 1) How to get the email to auto-populate for a logged-in user? I have a standard web application, where-in the user needs t...
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Our environment has lets say has 4 support options that a user can contact. The way we have it setup now for each of those environment we setup a project. so lets say we have a Help Desk, Netw...
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We currently have two instances of JIRA. The most current one is in the cloud with Atlassian. The second is an old version JIRA v7.3.6 on one of our private servers that I need to decom. ...
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In general the automation works with Issues created by Jira like Service request, but I did add a new Issue type - IT Help, same workflow, same screen, but it doesn't work with the new Issue type. ...
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Hello, When I'm on an issue in Jira Service Desk (connected to a Confluence knowledge base), if I click on "Create an article" to create a new KB article, I only get to choose between "Troubleshooti...
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When looking at our customer portal, although the type of request (icon) shows on the customer view, there is no way of the customer distinguishing between whether the issues they have raised are inc...
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Hi, I would like to be able to export Jira Service Desk graphs (not just their csv forms) into something pdf or something simililar. It would be nice if it worked too with the gadgets...
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Atlassian support uses the site https://support.atlassian.com/contact/#/ where you can submit a request that creates a Service Desk request. It does not look like a portal. I need to do something li...
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Hello Guys, I'm creating the metrics for a Service Desk, and I was wondering if someone was able to track the: 1 Touch Tickets, I mean to identify all the tickets closed with only one interaction. ...
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Hi, I need to share file to some clients like an update. I want to send a link to all my supported clients which point to a file hosted in Jira Helpdesk. The client has to login to access the file....
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I have a new Service-desk installation. I have configured a mailbox to fetch mails. Tickets were created automatically. After that I created an additional Support-user and gave him rights to the proj...
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Hello, Is there a way to alert Assignee when SLA is due soon? I am using service desk 3.4.0
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