Jira Service Management

Where is the setting for how the customer portal for JIRA Service Desk authenticates?  We have a custom authenticator for JIRA in seraph-config, but JSD ignores seraph and authenticates on it's ...

• jira-service-desk
• developer
• jira-software
• seraph

Where is the setting for how the customer portal for JIRA Service Desk authenticates?  We have a custom authenticator for JIRA in seraph-config, but JSD ignores seraph and authenticates on it's ...

• developer
• jira-service-desk

I want to change the Activate your account mail format, which is a mail that comes automatically when the customer creates an account. Let me know how to change this. I found the same way as the at...

• jira-service-desk

Dear Experts, In my JIRA service desk project, I have configured that only customer/s, who my team adds to the project can access the portal and send request. Further for our dev. team (JIRA users),...

• jira-service-desk

I'm trying to get the Service Desk customers from the API, but it doesn't look like that option is available. I have tried the API for Service Desk https://developer.atlassian.com/cloud/jira/service...

• jira-service-desk

Good Day, I am trying to understand why a customer can't see all their tickets in the portal. This has never worked. The permissions are correct: Create and brows permissions. Request Types has no...

• jira-service-desk

Hi, I followed the instructions for configuring JIRA to run over SSL as per https://confluence.atlassian.com/display/JIRA052/Running+JIRA+over+SSL+or+HTTPS#RunningJIRAoverSSLorHTTPS-trust with sel...

• jira-service-desk

I need to create to two series' to report on the following metrics.  I would like to create the series so this can be displayed in the Reports section. 1. First Call Resolution (FCR) % - I...

• jira-service-desk
• metric

Hello, I would like every active directory user, listed by ldap, to be automatically added to an organization according to the "organizational unit" or "active directory group" that it belongs to....

• jira-service-desk

Hello, everyone, Does anybody know, how I create that kind of custom field - drop down list - but when customer starts typing (like "address 12..") - the right option comes up.  Otherwise, it'...

• custom-field
• jira-service-desk

Hi,   I'm getting the following error after attempting to configure SAML through Centrify. Does anyone have any suggestions?   com.atlassian.jira.util.dbc.Assertions$NullArgumentExcepti...

• jira-service-desk

Hi,   I am unable to find the button to "Respond to customer". In it's place is "share with customer". I've searched high and low across the internet without being able to find anything that s...

• jira-service-desk

The only identification that I have for two applications that did not start correctly is in two information boxes:   "gpGWMsg2.exe – Application Error      &n...

• jira-service-desk

Recently we have found that our mail handler dropped. We tried to add new one but got error (see attachment). Our license hasn't been expired yet (see attachment). We are unable to rec...

• jira-service-desk

Hi,   When trying to create a new ServiceDesk project (type: Customer Service) I get an error message reading "Hmm... we couldn't create your project due to an unknown error. Try refreshing th...

• jira-service-desk

We are using JIRA Servicedesk in the cloud and an Confluence server on our local netwerk. Since the first week of this month the knowlegde base link between thee two servers isn't working anymor...

• jira-service-desk
• knowledge-base

Hello.  I have investigated a development process for optimize the integration between JIRA and service desk..  We want our customers (Service desk users), to both follow the SD statu...

• jira-service-desk

I have closed down a customer ticket in Jira for Service Desk Cloud instance. how can I reopen it?

• jira-service-desk

I need to automate the triage of issues in the service desk by changing the request type through the (Cloud) API? I don't find a way to do that in the JSD REST API, nor in the JIRA REST AP...

• jira-service-desk
• rest-api

We currently use BMC Footprints for our Service Desk.  It has a built in Address Book that displays the userid, first name, last name, email address, phone number, city, state, zip, office locat...

• jira-service-desk
• jira

Is it possible to customize the content of the message that is sent when an alert message is generated?  For example, what the message I receive now is -  ACME Automation mentioned ...

• automation
• jira-service-desk

I have a workflow that displays transitions in the customer portal. For the transition titled "Update", I would like to expose additional fields aside from "Comment".  Is this at all possib...

• customer-portal
• jira-service-desk
• transition

We cannot get to the atlassian.com website. ISP says that traffic is blocked Prolexic - Prolexic is owned by Akamai and is a DDoS mitigation service that Atlassian most likely uses and is blocking o...

• connect
• jira-service-desk

Hello, I would like to use the intern comments with the other administrator for one project but I don't want the service desk team to see it. How can I do that? In the permission scheme there are n...

• jira-service-desk

Hi We're experiencing the same problem: https://jira.atlassian.com/browse/JSDCLOUD-2004 The workaround says to contact support.. What would be the solution? Thanks, Gustavo

• jira-service-desk