Customizing the layout

[Krishna]

Hello,

I want to add a due date field when viewing the issue (by selecting the issues from the issue drop down). However I configured the screen for due date field however I am not able to see this field on the view screen of an issue.

[Nic Brough -Adaptavist-]

The issue view screen is somewhat strict when it comes to layout.  It deliberately gathers some types of similar/related data into panels so that users know where to look when they know what type of data they are looking for.  Dates go into one panel, work records another, people and groups into a third, attachments, sub-tasks etc.

Your view screen layout is subordinate to this.  Once the view has displayed all of these groups, only then does it look at your screen to see what order to display what is left of the custom fields.

This is quite heavily hard-coded into Jira, and there's no way (without code) to get date fields to appear anywhere other than in the date panel.

[Krishna]

Thanks Nic for the response.

So i understand that i cannot change the layout of the issue view screen (not basically this date), if i can change the layout can you please tell me the procedure of that.

Basically the business users want some of fields to be removed and add some other fields to the current issue view screen.

Thanks

Krishna,

[Nic Brough -Adaptavist-]

The procedure for this is complex.  Go to your Atlassian account and find the "download source" option.  Download the code, hack it to amend the view screen, recompile it and then deploy the results.

[Krishna]

I am using a server version of Jira service desk and the version I am using is 7.0.11.

Can you please tell me where is view (how to browse to that )

[Krishna]

I was able to see that field after I put some data in that field. But can you please help me how can I format the view screen. 

Currently the Due Date is coming under Dates section, however I want to put it in the Details section.

[Jack Brickey]

You have to add it to the screen. One way to find this is to do the following:

1. go into view
2. click admin
3. select "where is my field"
4. enter field
5. it will diagnose why not showing
6. click link to add to screen

Note the above is for cloud so if on server the details may vary also the field needs to have a value before it will display on view screen.

[Jack Brickey]

@Krishna, you cannot change the location of where the Due Date field is presented.

[Krishna]

Thanks Jack.. is it with the Due Date (field which is defined in Jira by default) or can we create a custom field say Due_Date  and that custom field can be moved to details section?

[Jack Brickey]

Date fields are all captured in the predefined area for all dates.