How to access service desk using my company domain

[Tarisai Mhungu]

I want to access Jira Service  Desk using our company domain name not using an IP address with a ports number e.g. from IP:8080 to helpdesk.company.com.

How do I do that ?

[Alexis Robert]

Hello, 

to achieve this you will need to:

• create (or ask your internal IT team) a new type A record helpdesk.company.com on your company DNS management system that points to your Service Desk instance IP.
• on you Service Desk instance, if you're running Linux you can run the following command to redirect port 8080 to port 80: /sbin/iptables -A PREROUTING -t nat -i eth0 -p tcp --dport 80 -j REDIRECT --to-port 8080
• if you're not running Linux or want to run multiple applications on this server,  you will need to use a reverse proxy using Apache for example. This is a bit trickier, a good guide can be found here: https://www.digitalocean.com/community/tutorials/how-to-use-apache-as-a-reverse-proxy-with-mod_proxy-on-ubuntu-16-04

-- Alexis

[Tarisai Mhungu]

my Service Desk is running on Windows server

[Alexis Robert]

Hello, 

on Windows you can set directly Jira server port to 80. It's very simple, you can follow this guide.

Let me know if it works !

Cheers, 

--Alexis

[Tarisai Mhungu]

we have another service using port 80