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Configuring jira service desk with Jira software

Emmaculate Ndinda
Emmaculate Ndinda April 12, 2018

Hallo Team,

I have renewed my licences for jira software and Jira Service desk

I have updated and upgraded my jira software and service desk,Licence has been updated for jira sofware but for the Service desk whenever i try to install in order to update my licence its showing me An error,  that i should refer to the logs.kindly help me.

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Alexis Robert
Alexis Robert
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April 12, 2018

Hello, 

 

can you check the logs on your Service Desk instance at this location: <jira-home>/logs/atlassian-jira.log and paste the relevant part here ?

 

Cheers, 

 

-- Alexis

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