Jira Service Management

Hi, I want to move my Zendesk tickets to Jira Service desk. Is there a way or a add-on to import zendesk tickets to Jira service desk? Please help. Thanks!!

• import
• jira-service-desk

Missing reponse when I reply back to support ticket that came in as an email. I tested this by emailing in (from a test email)  and from the service desk I hit respond to the customer.  I ...

• jira-service-desk

I am setting up ITIL-based change requests in the Jira Service Desk Portal and it seems I can't input linked issues (it says not allowed on the portal), so how do I effectively provide a list of refe...

• change
• jira-service-desk

hello.  Exploring Jira Service Desk. have installed Evaluation service desk on ubuntu 16 (PostgreSQL as DB) without any troubles.    but  got an error message when I tried...

• jira-service-desk

I have configured my JSD to an email channel. Most of time email sent on this email channel are received.   But some times some email are not received as ticket in SD. However I can see this...

• jira-service-desk

Can company personel without any JIRA accounts access Confluence KB and JIRA Service Desk cloud solutions, if the company have a JIRA licens?

• jira-service-desk

I upgraded my JIRA Service Desk to a version that was not supported by my old license, so I have bought a new license, but JIRA won't start up now, so I can't apply the license. The exact message is...

• jira-service-desk

Hi,   we are thinking to implement Service Desk and would like to create a KB in Confluence. I am Administrator in Confluence and JIRA but I am not able to create a new KB. Error is: "We co...

• jira-service-desk

We use Cloud versions of Confluence, JIRA and JIRA service desk. The latter is for a specific business area, but appears to be impacting more broadly. Ever since implementing the Service Desk, ...

• jira-service-desk
• user-management

We're currently building out a single Jira Service Desk project as a ticketing system. In our IT department we have 3 sub-teams with 5 techs in each sub-team; Helpdesk team, Server team, and Applicat...

• jira-service-desk

Hello,    We've recently installed Service Desk to try it out, and so far, it seems OK. We're currently running JIRA Software and JIRA Service Desk.   With JIRA Software, we let a...

• jira-service-desk
• jira-software

Dears, I've set up the JIRA Service Desk 3.6.43 and AD integration.   I've got the security group called JiraGroup. There are an support agents will here. I'm a member of this group...

• jira-service-desk

This is a really silly question, but somehow on my user I've hidden the group menu in Request Types in project settings on my JSD project. I've logged in as other users and asked other admins at my o...

• jira-service-desk

Hi, I have just installed a freah Jira Servicedesk on a fresh CentOS 7.3.1611 and cannot get it to run in another machine's browser (CentOS is Core). It seems to be able to reach tomcat but wai...

• install
• jira-service-desk

Are you offering services or projects to your clients? For example, are you an agency, a consultacy or a system integrator? And are you using Atlassian products to deliver those services or projects...

• jira-service-desk
• advanced-roadmaps
• bamboo
• bitbucket
• confluence
• +11 more tags...

Hi I wonder if it is possible to have Service Desk Customers to access a knowledge base space in Confluence without enabling anonymous access, i.e., to make my confluence space publicly available o...

• jira-service-desk

We have facing issue with Autoclose automation that we set for ticket. Once ticket moves to resolved , we have stopped the clock & ticket should be closed within 3 days. But it seems to be not wo...

• jira-service-desk
• jira

Hello guys! We have a Jira Service Desk server installation, I noticed that on footer appears "Atlassian JIRA Project Management Software (v7.4.1#74003-sha1:03b9948)", but I only have Jira Service D...

• footer
• jira-service-desk

...rticle is loading, but nothing happens. It works perfectly when the user has access to the Confluence server itself.   Do we have to have a public accessible Confluence instnace to let our c...

• confluence
• jira-service-desk

Hello We're using service desk. Evaluating using tabs for screen currently used is our project for service requests. A new request type was created to test using the new fields. The tab isn't visib...

• jira-service-desk

I have been looking for this for a while without luck. Information found on forums and even official documentation seems to be outdated. Can anyone help on How to link Issues between Service Desk an...

• jira-service-desk

Hello Pretty certain I know the answer to this, but is it possible to have more than one screen for the different operations. E.g. 2 screens for 'create issue' operations. The goal is, that for a s...

• jira-service-desk

JIRA Service Desk 3.6.x introduces a change to the SLA format. The same SLA is displayed eg 1 in 6h. Does anyone know how to disable SLA rendering and display under SLA conditions in hours?

• jira-service-desk

Has anyone else noticed this? When I, as an Agent, raise a Service Desk request on behalf of a customer, and then the customer checks the portal, they need to set the filter to "created by anyone" i...

• jira-service-desk

Hi,   all of a sudden our JIRA Service Desk sends up to 10 notification mails for the same case. So when one of our agents adds a comment to an issue, JIRA sends the notification mail 10 times...

• jira-service-desk