Jira Service Management

HELP!   I've read through this similar (recent) post, but emails into Service Desk have just stopped for my org. Anyone else know of recent changed/settings to check? https://commun...

• jira-service-desk

We purchased 3 licenses under SEN-9651647, when I downloaded the license it was one file. We liked the product so we purchased 21 more licenses SEN-980579-SEN-9809599, when I downloaded the license i...

• jira-service-desk

We have a help desk, and are looking to start using service desk. A question I have is between all the different JIRA products is there something we can easily set up so that when they are receiving ...

• jira-service-desk
• confluence
• confluence-cloud
• jira
• jira-administration
• +1 more tag...

Since yesterday we've been having problems with Automation function. Our rules were disabled and our tickets are not bringing all of the information required from custom fields!

• jira-service-desk

There have been no updates performed or anything altering the server over the span of the past few weeks, but yesterday, all of a sudden, my Service Desk queue is a blank page... A quick Google sear...

• jira-service-desk

For the the customer notification I'll try to add the "support@neucom.de" email adress. Therefore I'll have to verify the domain "neucom.de" I added the file on the root folder:

• domain
• jira-service-desk
• verify

Hello, I'm new on developing JIRA plugin. I'm trying to write a customized authentication to integrate our company's SSO (Single Sign-On) with JIRA Service Desk, so that the users from our...

• authentication
• jira
• jira-service-desk

Hello,   Currently all of our co-workers use SharePoint to submit a ticket. As we want to move to JIRA Service Desk, but also keep things easy for the co-workers, we want to include JIRA Servi...

• jira-service-desk
• sharepoint

Hello! I need to create a newtemplate from our custom service desk project. How can I do this?

• jira-service-desk
• template

We created a custom checkbox field in our New Employee form but it shows the checkboxes one under another rather than side-by-side. Anyone know how to change that appearance?

• jira-service-desk

Hi,  My JIRA on-demand system is on timezone GMT(-5:00) Newyork. Our support team work in CST time zone . Issue : Morning our SLA works well until 1:00PM CST then it does'nt fire at all . Atta...

• jira-service-desk

hi there, after long discussions with Atlassian it turned out that it is not possible to define a "follow the sun" SLA in JIRA service desk out of the box. Situation: We have agents in europe and ...

• jira-service-desk

Could i kinldy request Atlassian"s view on the use of FREEBSD as the OS for JIRA Service Desk. Sincerely appreciated

• jira-service-desk

I've tried to upgrade ServiceDesk to a new version. The installer runs the install of SD v. 3.8.1 and finishes it. After copying the modified files (like server.xml ) I restart the service and Tomcat...

• jira-service-desk

Hi All, I'm approaching Jira service desk for the first time, I'd like to know where I can put all the information related to an Organization, like Address , city, main contact etc. thanks Flavio

• jira-service-desk

Hi all, Original email message from the customer is not sent with the reply. How can you change this in the system? Thanks Tim

• jira-service-desk

We have a public read-only JIRA for showing customers bugs/improvements in our product. We also have Service Desk and use the customer portal to allow them to create service desk issues. The p...

• jira-service-desk

Assuming you have the standard transition on comment automation rule enabled with an user triggering the rule. So if the customer comments on the issue following notifications are sent: Updated not...

• jira-service-desk
• notification

The Activate my account button looks like the attached photo. The mail is Outlook. I think that button is incorrect. please answer about my question. Thank you.

• jira-service-desk

I have about 200+ customers I want to add to my Service Desk project. I am using the cloud and I don't have SAML. What is the best way to add them to my service desk project? I was thought about doi...

• jira-service-desk

Hi  I assigned one of the user who was customer with no application access added  to jira-administrators group and lost view to the service desk customer portal to view the previousely ope...

• jira-service-desk

Hi  I assigned one of the user who was customer with no application access added  to jira-administrators group and lost view to the service desk customer portal to view the previousely ope...

• jira-service-desk

I added a bunch of customers awhile back and some people did not sign-up right away so they are reaching out to me because their token has expired. I deleted them as a customer, re-added - still no s...

• jira-service-desk

Hi, We've been trying to set up our new service desk plugin. Up untill moving issues so far so good. Our problem now is this: I have moved a few issues from another Jira project to our service des...

• jira-service-desk

I am trying to install Jira Service Desk and we have a license Key that we purchsed prior to the install. When I enter the key I get a message "We're unable to confirm that Jira license" My install i...

• jira-service-desk