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Jira Service Management
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Hi everyone, I'm working on a Jira automation that sends an email listing tickets by category. The section for Unassigned Tickets works as expected. However, the section for Unresolved Tickets doesn...
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Hi dear community, I want to invite user as an agent, but it seems like the "Invite" button isn't active. Do you have any idea why the "Invite" button doesnot work? (note: Jira Cloud,Standart Plan...
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Hello, I'm trying to make Automation to delete all email requests that are duplicates of existing one. I'm using query reporter = '{{issue.reporter.emailAddress}}' AND summary ~ "({{is...
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We're currently using Jira data in our Power BI dashboards via the Power BI Connector for Jira. This app allows us to retrieve data through an endpoint and create valuable visualizations that reflect...
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We've been really trying to use Forge to do some cool things, but run into some limitations here and there. Here's the current situation: We'd like show a custom JSM portal request view action alon...
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Hi all, via "Customer and organization profiles" I configured extra fields for Customer. Now I wanted to know if it is possible to retrieve or use the fields with Automations. My purpose is to rec...
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Dear community, How can I create a variable as part of an automation with T20250611.0010 from a comment like this: Der Status Ihres Tickets hat sich geändert auf: Zugewiesen Ger...
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I am working on a solution to create bulk issues based on values submitted in a form. Currently stuck on the automation that checks to see if a checkbox has been checked on a form. Based on the chec...
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Does Rovo have access to the JSM SLA APIs? I need my Rovo agent to retrieve this information for SLA monitoring.
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Hello! My company just switched to a new JIRA instance and I am in the process of getting everything set back up. I am trying to set up my JIRA Cloud to push JIRA notifications to teams. While the no...
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We have replaced one of our team members on support. The new individual has been added to the billing and it is confirmed that I can see that individual in the users that have access to Jira Service ...
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Repro steps: 1. User entered a JSM Ticket - the ticket template used a form. On the form there was a field for Due Date. It is the normal Due Date field. 2. The user input the due date ...
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We are migrating to JSM Ops and are looking to globally turn off alerts for P5s. If I create the following global alert policy, since it is only recieved during 12:00am - 12:00am would it never alert...
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I've used the following syntax ... none successfully: {{issue.customfield_XXXX.replace("\\@","thatGuy")}} {{issue.customfield_XXXX.replace("\@","thatGuy")}} {{issue.customfield_XXXX.replace("@...
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Customers can sort by Request Type, but our organization has many request types, and only a few are related to customers. We have created a custom field called "Customer Request Types" and want custo...
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Somewhat recently we've noticed that we are no longer getting text content in our email notifications (from Jira or Confluence). E.g. when someone comments on a ticket we used to get the actual comme...
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I've created a board for my service desk team. Some work items are filtered out intentionally, and we normally indicate in the "Name" of the board what's included/not included. I can name the boar...
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One of the team updated everybodies profile to include the company name in the organization field, having already checked that Should new requests automatically be shared with a customer's organizat...
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Hello. JSM has switched to the new UI for our support teams. I can enter full email addresses into the "Reporter" and "Requested Participant" fields correctly and successfully. That said, I'm als...
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Hello, I added the Service Project Report widget to my dashboard and set it up to display requests by type: https://www.loom.com/i/4439372a4cac46acbe5d907993b120c1 However, it is only displayi...
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I am writing an automation to look at the team field when an issue is created and set the affected service of the same name. In my testing the affected service is not being set but I am not receiving...
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I filtered two projects in the board filter and assigned the permission to manage sprints for these two projects to only one person. However, members with ordinary permissions can still create spri...
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Hey. I'm trying to put the date from an SLA breach time into a Date field. I've tried using .friendly, and trying to format it to a date, or using .shortdate but I just cant do it. Can anyone h...
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My company has an urgent requirement for Asset Management, and the Data Manager Open Beta looks to be just the thing. It meets a lot of requirements we'll have to invest energy into solutioning...
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