my team has an automation in place but the issue is the field is not populating

[Alexander Rodriguez]

my team has an automation in place but the issue is the field is not populating from the ticket its stemming from and I dont know where to fix the issue has everything in the automation should be working?

[Bill Sheboy]

Hi @Alexander Rodriguez 

For a question like this, context is important for the community to help.  Please post the following:

• what version of Jira are you using: Cloud, Server, or Data Center
• an image of your complete automation rule in a single image for continuity
• images of any relevant actions / conditions / branches
• an image of the audit log details showing the rule execution
• explain what is not working as expected and why you believe that to be the case 

Kind regards,
Bill

[Alexander Rodriguez]

Hi Bill where can I see the version? the software is for tracking tickets 

[Bill Sheboy]

When you look at the URL in your browser address bar, does it look like this, ending in .net:

myCompany.atlassian.net

• If so, you are on Jira Cloud
• Otherwise, you are likely on Server or Data Center, which are essentially the same for the automation part of this question

[Alexander Rodriguez]

Ah gotcha, I just checked and its saying ".jspa" or just a normal ".com"

[Bill Sheboy]

Okay, so not Jira Cloud. 

When you post the other requested information about your rule the community will be better able to help.  Thanks!