Queue accounts in JSM getting verification code emails

[Keith Jones]

We have multiple queues set up in JSM (cloud) and they are tied to distribution list emails. Within the past day or so, all of the members of the distro list are suddenly getting emails about a verification code. The main email accounts for the queues do not have an inbox - they are just distribution groups, so no way to enter the code for the JSM user account. Some of these were set up several years ago and are a managed domain, so I'm not what what change has prompted this behavior now. Any thoughts or ideas?

[John Funk]

Hey Keith,

I know that Jira does not play with well with distro lists at all. I am not sure what you mean by the queues are set up with email accounts though, because queues are not directly related to accounts. 

Regardless, I suggest you open a support ticket with Atlassian for better guidance as they have access to your site and can see what is happening.

https://support.atlassian.com/contact#/

Please post back here once you have a resolution for future readers.