Jira Service Management

In customer portal of Jira service desk ,when there is a status change for a ticket there is a message that appears.can this be customised ?

• customer-portal
• jira-service-desk

Everything was running well on Thursday we resolved a few tickets customer's had entered in and come Friday I receive a complaint that agents cannot create tickets from that maroon 'Create' button. S...

• jira-service-desk

Hi, I configured Jira Desk Mail Handler in order to create a ticket when a mail is received. Is there a way to prevent each person cc'd in the original email to create a NEW ticket each time they re...

• jira-service-desk

How can I change the status of the JIRA Service Desk ticket from 'Pending Customer Response' to 'In Progress' automatically, if the customer adds a comment. And the status should not change if a Assi...

• jira-service-desk

I'm trying to set permsisions for a support desk project to enable access for customers via email only, ie they can submit issues via email and respond on the same but have no access to a portal or a...

• jira-service-desk

Hi,   We needs to configure the alerts so that it will inform particular group via email that SLA is about to breach.

• jira-service-desk

Hello, dear team! I need to give the customers access to the Confluence without providing access to the Jira Service Desk portal. Is this possible? Can you rovide solution, step by step?   Ma...

• jira-service-desk

In JIRA Service Desk I get an error 'Domain claim failed for this domain' when trying to set up a custom email address. But on the Domains page, I can see that domain is "VERIFIED".

• jira-service-desk

I tried to create a new service desk customer via the REST api according to this description: https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-customer-post However the followi...

• api
• customer
• jira-service-desk

I noticed that I can turn on hip chat for my service desk, but it doesn't indicate if this service comes at additional cost.  I could not find information about it in the Atlassian service...

• hipchat
• jira-service-desk

I'm curious is this is possible. I'd like a way to send an alert if a ticket comes in and a first reply by a service desk agent is added but there is no follow up comment is made by a service desk ag...

• jira-service-desk

Hello Friends, How do I assign a specific Customer Request Type to a Service Desk Agent by default? I actually can do through workflow, but all request types are assigned to only one issue types and...

• jira-service-desk
• jira

Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again.    

• jira-service-desk

Hi Community! I should be able to prevent Customer Portal-users editing their own user information (e-mailaddress, name, etc.) in our JIRA-instance. If they do, some important functionality would br...

• jira-service-desk

I've read on https://confluence.atlassian.com/adminjiraserver/associating-priorities-with-projects-939514001.html that Service Desk doesn't support priority schemes. This leads me to believe tha...

• jira-service-desk
• priority
• priority-scheme

I have a long backlog that I want to export to excel.  is there a way to do do that? 

• jira-service-desk

When I setup multiple queues for my team, when one queue reaches 10 customer emails, I want to send off alerts? Is this possible?

• jira-service-desk

We have set up a substantial knowledge base in Confluence and want to link it into existing Service Desk projects, replacing the current linked Confluence Space.  The Space value in the JSD Know...

• jira-service-desk

How can I remove the ability to Add Customers from agents? Right now if an agent from my service desk team goes to the Customers option, they can see an Add Customers button which can be used to crea...

• jira-service-desk

Does Jira Service Desk have scalin of notifications for cases outside of SLA's?

• jira-service-desk
• notification
• sla

We can't create tickets with our customers as request participants until they have created Service Desk accounts. We would like to create the accounts on their behalf, with first and last names. The ...

• jira-service-desk

Hello,    I would like to know if it's possible to have more tnah 2 email request address si that I can create diffrent request type based on email request   Thank you

• jira-service-desk

Setting up queues for different groups.  I would like them to be able to sort by date created or perhaps Assignee.  Is there a way?

• jira-service-desk

Some of the fields in my custom request type are showing in the "People" section of the ticket rather than in t#e "details" screen.  This makes it very confusing for the person working on the t...

• jira-service-desk

Hi, we are changing from server and can't get the new Jira installed on the new server. In the installation screen I choose: I have an account but nu key. After putting the credentials it gives: ...

• jira-service-desk