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Jira Service Management
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Hope you guys can help me :) Our customers have in their Customer View the opportunity to filter their requests. They can choose between "all", "open" and "closed" requests (see picture). How...
1,186 views 8 0 Deleted user July 12, 2018 -
We have purchased JIRA Service Desk (Server edition) and now we want to roll it out to our 170 staff across the floor. It appears that we have to invite all of them, and not somehow import / sy...
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I have setup an Automation rule that seems to be correct however it is not / doesn't seem to be running. The rule follows: When this happens... issue created If these match... summary ~ "Product...
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Hi, We set up the email forwarding from gmail address to JIRA to create tickets automatically, and I see the tickets aren't created automatically if the email has auto-response setting. https...
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When using the dropbox power up to attach a file while using the Windows 10 desktop app, after logging in to drop box and selecting a file to attach a message appears that says could not commun...
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HELP! We have one customer-facing service desk. All the others are internal only. How do I remove the Help Center links from the one that is customer facing? BTW, the reason I need to do ...
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Anyone can explain integration from (service now to Jira Servicedesk) & (Jira Servicedesk to Servicenow). What are the requirements ? How to start integration? Is there any possibil...
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When I click on CREATE button nothing happens! and queue is also not created. I am not sure what could be the problem.
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Hello! When I add an image to the comment and sent it to the customer, it converting to a thumbnail by default: !image_name.png|thumbnail! And the customer sees a very sm...
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I am new to Atlassian. I am using the service desk to provide support for clients. I am using the cloud based version. I want to create a report that lists for each item in my queues the total...
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We previously had an issue with our JIRA plug-in manager which we have resolved and all plugins apart from Service Desk have resumed working correctly. We have uninstalled and reinstalled Service Des...
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Hi Service desk team, the server suddenly got this issue. I check through the user and role/permission and didnt find the extra 2 user from no where. Urgently need help as this hit production
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The approve button has somehow disappeared from the Change Screen and I don't know how to get it back.
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I am the project Admin and I believe it is possible to reopen a case but cannot see where to do that?
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Hello, Want to hide the service desk part in an issue, because we are not using the portal in this kind of issue. The only way I can think of, is puting Javascript in the summary of the issue to hid...
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When raising issue via email in jira service desk, can the person who is added in cc be notified too
Say I have 2 customers from the same organisation and when one of the raises an issue via email and add the other one in cc, so can the other one be added as a watcher to that issue, automatically? o...
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Scenario Customer sends email to agents mailbox directly instead of to our service desk. Agent wants to get the request into Jira, the two options they are poor. 1. Agent can Forward the ema...
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We really want that main "search" screen to be the first thing our clients see when they navigate to the Service Desk. That way, they can first try to search for their issue without having to open a ...
617 views 0 1 Deleted user July 10, 2018 -
Hi everyone, Looking for a little help here - we have a new project that I am working on (Project X) & in this project after an approval is met the issue will move to a specified status, w...
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Hi community! Here's my conundrum that I'm trying to solve. Normal behaviour: A ticket with status "Waiting for customer" will transition to "Waiting for support" when the customer leaves a co...
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To spice up the Queue names in ServiceDesk, I used Unicode icons embedded in the text admins can edit to name queues. In the newest versions of Chrome, FF and Edge on my Windows 10 system, everythin...
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When looking to configure the Service Desk widget, I click: Settings>Widget Unfortunately, I am presented with the following error message: "We can't load the widget right now. Tr...
4,459 views 7 1 Deleted user July 10, 2018 -
I am trying to set up Email request in JIRA service desk but getting an error which says :- To receive requests by email, you must have a request type with visible Summary and Descript...
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We had JSD installed as Trial for a couple of days. Since the trial expired and we could not create any new Issues anymore, i removed the JSD Plugin. I removed all Schemes, Screen, Permissions etc re...
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Please, help us to start our first project. We have many requests for the support via standart e-mail of our Univercity. We want to move these e-mails requests to the JIRA. We can't enable ...
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