Jira Service Management

  I did a test from a gmail account and CC’d another gmail address I have.  The issue showed up without the CC’d recipient so I can’t add a Customer Comment that will go to both the Issuer...

• jira-service-desk

Our team is using JIRA Service Desk and it's at the latest version (3.5.0) as of this date, I've seen a post here saying that exporting customer list as .csv file became possible in July this year, y...

• jira-service-desk

Using server edition. I have worked thru these Confluence articles but no luck:  https://confluence.atlassian.com/adminjiraserver071/adding-a-custom-field-802592519.html?_ga=2.207139667.1975078...

• jira-service-desk

Is there a way to do this? For example if I have a serial number that I know is 8 characters and someone needs to enter it. If they put nothing or anything but 8 characters in length it won't let you...

• jira-service-desk

I am doing issue transition through the JIRA rest API by using Basic authentication as username:password, so I want to add other username in the work log rather than admin username. Here basic a...

• developer
• jira-service-desk

Hi all, We are evaluating Jira as a possible replacement for our legacy integrated helpdesk/bug tracking/workflow system. Our customers are large corporations and most of them have m...

• jira-service-desk

Hello, How to activate the site: https://optorg.atlassian.net/. Looking forward to reading you Cordialement  

• jira-service-desk

Hi Team,    I would need to create a project capable to run in following way:   In Request Type -Select Option A => Option B will populate accordingly => Select Option C =&gt...

• jira-service-desk

Hi everyone!    We are trying implement the Jira Service Desk for our customer support.  In fact, we already cuystomized show Priorities for request on customer page (Requests) by&n...

• jira-service-desk

In customer portal of Jira service desk ,when there is a status change for a ticket there is a message that appears.can this be customised ?

• customer-portal
• jira-service-desk

Everything was running well on Thursday we resolved a few tickets customer's had entered in and come Friday I receive a complaint that agents cannot create tickets from that maroon 'Create' button. S...

• jira-service-desk

Hi, I configured Jira Desk Mail Handler in order to create a ticket when a mail is received. Is there a way to prevent each person cc'd in the original email to create a NEW ticket each time they re...

• jira-service-desk

How can I change the status of the JIRA Service Desk ticket from 'Pending Customer Response' to 'In Progress' automatically, if the customer adds a comment. And the status should not change if a Assi...

• jira-service-desk

I'm trying to set permsisions for a support desk project to enable access for customers via email only, ie they can submit issues via email and respond on the same but have no access to a portal or a...

• jira-service-desk

Hi,   We needs to configure the alerts so that it will inform particular group via email that SLA is about to breach.

• jira-service-desk

Hello, dear team! I need to give the customers access to the Confluence without providing access to the Jira Service Desk portal. Is this possible? Can you rovide solution, step by step?   Ma...

• jira-service-desk

In JIRA Service Desk I get an error 'Domain claim failed for this domain' when trying to set up a custom email address. But on the Domains page, I can see that domain is "VERIFIED".

• jira-service-desk

I tried to create a new service desk customer via the REST api according to this description: https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-customer-post However the followi...

• api
• customer
• jira-service-desk

I noticed that I can turn on hip chat for my service desk, but it doesn't indicate if this service comes at additional cost.  I could not find information about it in the Atlassian service...

• hipchat
• jira-service-desk

I'm curious is this is possible. I'd like a way to send an alert if a ticket comes in and a first reply by a service desk agent is added but there is no follow up comment is made by a service desk ag...

• jira-service-desk

Hello Friends, How do I assign a specific Customer Request Type to a Service Desk Agent by default? I actually can do through workflow, but all request types are assigned to only one issue types and...

• jira-service-desk
• jira

Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again.    

• jira-service-desk

Hi Community! I should be able to prevent Customer Portal-users editing their own user information (e-mailaddress, name, etc.) in our JIRA-instance. If they do, some important functionality would br...

• jira-service-desk

I've read on https://confluence.atlassian.com/adminjiraserver/associating-priorities-with-projects-939514001.html that Service Desk doesn't support priority schemes. This leads me to believe tha...

• jira-service-desk
• priority
• priority-scheme

I have a long backlog that I want to export to excel.  is there a way to do do that? 

• jira-service-desk