Jira Service Management

We have set up a substantial knowledge base in Confluence and want to link it into existing Service Desk projects, replacing the current linked Confluence Space.  The Space value in the JSD Know...

• jira-service-desk

How can I remove the ability to Add Customers from agents? Right now if an agent from my service desk team goes to the Customers option, they can see an Add Customers button which can be used to crea...

• jira-service-desk

Does Jira Service Desk have scalin of notifications for cases outside of SLA's?

• jira-service-desk
• notification
• sla

We can't create tickets with our customers as request participants until they have created Service Desk accounts. We would like to create the accounts on their behalf, with first and last names. The ...

• jira-service-desk

Hello,    I would like to know if it's possible to have more tnah 2 email request address si that I can create diffrent request type based on email request   Thank you

• jira-service-desk

Setting up queues for different groups.  I would like them to be able to sort by date created or perhaps Assignee.  Is there a way?

• jira-service-desk

Some of the fields in my custom request type are showing in the "People" section of the ticket rather than in t#e "details" screen.  This makes it very confusing for the person working on the t...

• jira-service-desk

Hi, we are changing from server and can't get the new Jira installed on the new server. In the installation screen I choose: I have an account but nu key. After putting the credentials it gives: ...

• jira-service-desk

Hi, Could you please help me and tell me if it's possible to customize the notification e-mail that is sent to a customer when the customer creates a new   issue in the JIRA Service Desk? We wo...

• jira-service-desk
• notification

buenos dias,   hemos creado un certificado con azure que ya tenemos descargado en formato pfx y necesitamos instalarlo en jira.  actualmente lo tenemos en ubuntu realizada la instalacion...

• jira-service-desk

We have a problem described in JSDSERVER-4170 and would like to split the application into different servers.

• jira-service-desk

hello we use jira confluence and i want to disable reports tab for some users.

• jira-service-desk
• jira-service-desk-cloud

I am trying to integrate Jira Servicedesk with Confluence. I am getting error "unable to create reciprocal link. while integrating servicedesk with confluence" Our Servicedesk URL is hosted in https...

• jira-service-desk

jira SD  v3.3.0   Customer selected 'Turn off this request's notifications' on the email notification he received for a ticket he logged.   now wants it back on.  How / whe...

• jira-service-desk

Hello, I am looking for documentation for Edit User Profile, especially Active menu. I searched for "Edit User Profile" "active", but failed. [Administration] > [User Management] > a user &g...

• jira-service-desk

how can I customize the email notification that the client receives when we welcome him to the portal.

• jira-service-desk
• notification

Jira Project for Assets? Is there a template? Pros/Cons? Vs Add-on? What is most popular?   Thanks! Ian

• jira-service-desk
• jira

I'd like to have an event that sends email to the customer and changes the Status to "Customer Waiting Overdue" after the Status has been set to "Waiting for Customer" and with no response for x days...

• jira-service-desk

Hey Community. Is there anybody using JIRA Service Desk For Their Company?

• jira-service-desk
• jira

This article says that you can search for issues linked to another. https://confluence.atlassian.com/servicedeskcloud/linking-issues-780868239.html#Linkingissues-Howtosearchforlinkedissues I ca...

• issue-link
• jira-service-desk
• search

I want to be able to have my main queues show up in bold so they are distinct from the sub views for each issue type.  Am I able to use any syntax controls to bold, color change, etc my queue na...

• jira-service-desk

We would like to avoid our application users to have to have a separate login to get help and support. Is there any way we can use our existing Oauth2/ OpenId Connect authority for authenticating ou...

• jira-service-desk

Hi there, we are facing an issue in jira service desk regarding the organization. If an agent creates a ticket (via jira service desk not customer portal) he has to add the organization to share the...

• jira-service-desk
• organization
• share

Want to know if its possible to have the SLA coundowns that we see inside Jira show to the customer on their portal access

• jira-service-desk

Hi there, I would like to attend customer through 2 channels, so I have configured two emails: "support@servicedesk.com" and "info@servicedesk.com" the first one is the main address and the...

• jira-service-desk