Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
For what I'm looking for, I don't want any users to have the ability to edit or delete comments. All comments should be permanent and time stamped, and if a change needs to be made it should be enter...
-
We add Jira with ServiceDesk and we are questionning about the possibility ( and if it's a good idea) to use jira service desk as a "notification or call to action" system for our users ( customers )...
-
Hello , Jira service desk has become a normal project. After checking the logs it seems that after a JIRA restart the service desk app coudn't start. Here's the log: ***********...
-
How can i add BG colour to the newly created status (FAILED)... Need red colour to be displayed in the status like how Green colour will be displayed for Completed.
-
Hi fellow Atlassian users, We're using JSD Cloud and although I can display in the dashboard the number of issues opened at a given time (what I call "backlog"), I haven't found a way to display bac...
-
I want to delete a particular jira ticket in the project but i couldn't able do that and iam the one who created that project. P.S - I have Site admin access. whether i need any other particular acc...
-
I have checked the forums and cant seem to find an answer to this question. Can I alter what my approvers see in the details they are sent when they are asked to approve an issue? My s...
-
How to add a additional column in kanban board (Jira portal)
-
Hello, I need to change the Calendar in my Jira Servicedesk for reporting. My reports are returning data also for weekends (Saturday, and Sunday), and I want to get data only from Monday to Friday....
-
Hello. I am testing jira serivice desk and wonder if it is possible to display several announcements, messages, error messages or similar in the Customer Portal. In many cases, a single announcement...
-
How to identify whether i have admin access or not ?
-
We have a jira service desk server and we use 3rd party email providers like gmail(inbound) and sendgrid(for example, outbound). Everything works fine except that: some of our customers send emails ...
-
Trying to create a custom automation where the rule will filter by a reporter's email address domain (for example @gmail.com) then send the appropriate custom notification. What is the correct ...
-
I'm trying to restrict a transition when three conditions are true at the same time: the field "Order Parts" has a value of 'Yes' the field "Disposition" has a value of EITHER a) 'Rework at O...
-
I have yet to find where these sub tasks are added on, I just know they get added onto every ticket and I'd like to disable them. Not every sub task in Jira, just the ones for my project and for spec...
1,120 views 4 0 Deleted user July 17, 2018 -
Beginning an effort to set up a knowledge base in JSD. In this screenshot of an issue, I don't get why these documents are showing as related, as none of my labels, nor the title, should cause t...
-
I've created a change request JSD project. It is used to terminate existing employees/contractors. When terminating an employee, I need to ensure that only HR staff can create such a request. Anyone ...
-
Once i log to my account i got Oops message and all is blak Log's referral number: b13b19d0-9845-442d-aa47-2838822d68cc
-
Hello, We have created a new user creo@natexo.com The problem is that as a part of Production team, we need to assign to him tickets from the Production department project , but we can't. I...
-
Hi all, I can't do a reopen from a ticket. What do I have to change in the settings? (see attachments) Many thanks for help.
-
Is it possible to ask customers when they sign up from my invitation link to provide their phone number?
-
We run a service desk where we have an enterprise customer operations team of above 200 people who may open tickets via email. In this case is it possible to allow anyone to email us for the tickets ...
-
Hi there, We are looking for way to automate some processes by using JIRA and ticketing via e-mail. My question, is it possible to create a ticket via e-mail but not just a pure text?  ...
-
I am configuring my second Jira Service Desk Project. I want anyone who emails this service desk to receive a Portal-only account. I also need to be able to have approvers on my requests. My pro...
-
Hello from Mark, a designer working on Jira. We’re currently looking at improving how Jira is used for incident management. If you are in a technical team that manages or responds to incide...
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 18, 2025 9:03 AM PST | ||
| February 18, 2025 5:40 AM PST | ||
| February 17, 2025 2:03 AM PST | ||
| February 17, 2025 1:01 AM PST | ||
| February 12, 2025 11:38 AM PST |