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Jira Service Management
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Hi I'm looking at automating some support calls so for example every Monday morning there is a support call to check the backup from the weekend Is this posible?
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Hi Team, i had a workflow named as problemwf, we have designed in a way like first we will link all the same issues to a problem issue type. Then if we update the status in the problem workflow acco...
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Hi All What is the difference with customers being added to the People or the Customer page? What would happen if i removed people from the People page, would they still have access to the Suppor...
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Hi. My company uses Jira Service Desk Cloud and Office365. Until this point we have had our users email IT-service@domain.com for support. This address has been set in Office365 to forward all mail...
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I wan to modify my customers login screen to give more information. I've seen so post about modifying the normal login from Jira Software so is it possible to modify the customers one?
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...roup. But the above is not true. A person from Customers can share a request only with Customers organization, Supervisors is not visible. Workaround would be merging Customers and Supervisors groups i...
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I need to delete every entry in the "comment body" field after a bad import. Does anyone know of a way to do this in Jira Service Desk Server?
537 views 2 0 Deleted user July 13, 2018 -
I have a status called "Pending HR". I've configured approvals/denials on the status using the "Add approval" checkbox. When it is declined, it transitions (automatically) to "W...
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We're considering transitioning our support team over to jira service desk. We already use jira to manage development projects, but we just added service desk and I am trying to set it up for our ser...
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Hey guys, Hoping someone can help me out! I created a project in Jira service desk and added in some custom fields so that when a user logs in and creates an issue, they first see the requir...
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Hi there, I've created a very simple workflow for our servicedesk application. A call is either "in progress", "waiting for customer", or "done". I've added an automation to set the status to "wai...
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Hello. My customers can not share their tickets with anybody. They can see "Share" button on customer portal and can choose other user from list but after pressing "Share" button nothing h...
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Hi, we are using cloud jira and service desk, i cant seem to find the option to put my kanban board on the main page. so when i login i can go directly to kanban page thanks
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Hi, At the moment when our client sends an email on blabla@bla.com , it creates an issue, we reply to that issue he gets our reply in his email, but now when he replies back our ticket doesn't updat...
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I am the admin of JIRA & Confluence my company in South Korea. nowadays, we decide to buy JSD(Jira Service Desk). I found that there is a critical issue related to KB(Knowledge Base) Search fu...
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Hi, We set up the email forwarding to JIRA, and got this error message. https://adromance.atlassian.net/secure/admin/SDMailInfo.jspa ”Your request could not be created. Please check the fields hav...
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We have setup our JIra Cloud Service Desk and would like to change our company specific portion of the URL (like going from XXXX.atlassian.net to YYY.atlassian.net. I found posting regarding no...
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When my customers access the portal and they select to view all their requests (or the requests raised by their organization), they see a list with some predefined columns. They would like us to mod...
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I would like to be able to send a mass email to all customers associated with a Jira Service Desk project in cases like an outage or maintenance notice. Will I need to get an add-on application for t...
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During creation of card when a user is assigned they are not receiving an email notification. After creation of the card if I go back into the card and assign a user they are then receiving an ...
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The widget displays the headers for our Confluence pages but when clicking a link I get 'Requests to the server have been blocked by an extension.' It works perfectly in internet explorer....
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Hi Support, Unable to export the report along with the ticket handled time like time to first response and time to resolution. please help to resolve this issue.
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I have a Jira service desk license in the cloud and I noticed that in the notification emails that are sent to the client there are some writings related to the links and not only. Can they be elimin...
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Hi all, my team are asking for a function which close a ticket automatically if the due date passed. My question is more, there I need to put this script. As a trigger? Because this script needs to ...
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Hello, Using JIRA Cloud and would like a way to highlight customers almost on an IF THIS, THEN THAT format. Essentially we offer two different support contracts to our customers and want to identif...
1,099 views 7 0 Deleted user July 12, 2018
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