Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hi, I'm looking to copy values between custom fields, mainly at Issue Create but it could be at any workflow transition. I can see suggestions how to do this using scriptrunner and add-ons. Is the...
-
Can a person who is not listed as a customer, if sends an issue through e-mail, so will his issue be put up in the queue?
-
Can this report be configured to report on 'Resolved' tickets rather than 'Closed'?
-
In Jira work desk , when we creates an incident it gives option when to start and end the timer to calculate the time of resolution. Is there a way i can put custom time , may be lets say we ha...
-
Hi all! I have a couple of big questions concerning about the Help Center and the portals. We are running JiraSD Server version and we have multiple SD-projects, which can be categorized as followin...
-
Hi, in my Jira Service Project, i created a new custom field with the dropdown type in place of the radio button, so i unchecked the old custom field from the fieldscreens that i used before and rep...
-
Hi there, We are using JIRA Service Desk cloud version and it seems like the Customer notification when a public comment is made is not working. It worked perfectly yesterday, then I disabl...
-
We have Jira Service desk integrated into Jira Software and user management is done by Atlassian Crowd. We have created a customer portal and invited a customer to connect. They create an...
-
Hi, I have a Post Function on the creation of an issue that copies the Assigned To value to a custom field (which is then displayed on the customer portal). However, I'm unable to find out how to t...
-
Using the trial and I am seeing open/exposed HTML tags on the Create Issue form. Am I doing something here or is this a bug? Thanks!
-
Hi, I'm sure I've seen a doc on this but I can't find it! When a request on Jira Service Desk server version goes out for approval I want the approval button in the actual email sent out to th...
-
We have a new employee who has been set up as a customer in Jira Service Desk. For some reason, he has been receiving notifications of every issue that has been closed. I can find nothing that shows ...
-
Can a Customer can be identified from the domain used in email address thru which he raised the isue
Say an email was from a domain abc.com, so can a request be segregated based on that domain?
-
Hey, I've a convoluted question regarding creating tickets via email using Jira Service Desk. user = person with a problem to report emailAccount1 = customer success email account emailAccount2 ...
-
Hello, I would like to set an SLA metric and an automation with it, that would remind me when to close a ticket. Basically this is the issue and it has been submitted to atlassian t...
-
Hi, Is it a way to set a custom field define by the request type. An example: If the customer create a issue with the request type A, I have to set the custom field to value a If the customer cre...
-
I would like to know whether a service desk customer can edit the request after submission or ticket creation
-
is there any way to know which field i am going to refer issue created in jira ?
-
How to achieve automatic switching between Chinese and English ?
-
Hi, I'm currently configuring a new Jira Servicedesk instance to see if it's fit for purpose, my question is can I set a request type subcategory and item for that category and then be able to repor...
-
I have created dashboards where the component name is part of of a 2 dimensional gadget. The component name itself has a little Icon (looks like a square with four little boxes) t...
-
I'm noticing a large discrepancy in the success % in the built-in SLA Goals report vs a custom report I created of the same metric. How exactly is the SLA Goals report calculated? The only hint it p...
-
When a client emails the service desk occasionally it does not create an issue in the project. The example I have in my possession started out as an item that was forwarded to the mailbox. ...
1,016 views 3 0 Deleted user June 19, 2018 -
I want to enable our business users to browse answers (FAQ/Confluence) and submit issues (via Service Desk). I've attempted to modify permissions according to some existing articles (both ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 24 | |
| 9 | |
| 8 | |
| 7 | |
| 5 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| 3 hours ago | ||
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |