Jira Service Management

When customers are raising issues through the embedded service desk widget, they're getting the following as the sender on their confirmation emails "com.atlassian.servicedesk.embedded". My questio...

• jira-cloud
• jira-service-desk
• widget

As in title

• jira-service-desk

Hi,   I have buyed the licence for Jira. I have changed the licence but now i see this error: When I try to change my licence, i see this error: I tried to reinstall the software ...

• jira-service-desk

Hi there, I installed Jira on a new server to analyze all the functions etc. to determine if our company will use Jira or not. The installation went well, with these guides: https://confluence.atl...

• jira-service-desk

Hi, I am trying to set up reporting for SLAs. When I look at the tickets created vs resolved the numbers are 41 vs 36 but when I look at the resolution (T2Rez) met vs resolution breached, the ...

• jira-service-desk

May I know why Customer could not see the "Share" link at the Portal?

• jira-service-desk

After a reboot of the server Jira will not start. The postgresql error is PANIC:  could not locate a valid checkpoint record.   At this point I have spent hours trying to fix with no...

• jira-service-desk
• postgres

Is there a way to convert the value of a Jira Service Desk custom field that is a single select field to text in scriptrunner?    Example:   custom field  called  Page...

• jira-service-desk
• scriptrunner

Hallo, seit einem Upgrade habe ich im Menü nur noch "S<u>t</u>artseite" anstelle von "Startseite". Das ganze scheint mit dem Plugin für die deutsche Sprache zusammenhängen. Wo kann ich d...

• jira-service-desk

Hello! My customers cannot create ticket in SD via email. They have send mail to inbox, but in logs I see Errors  

• jira-service-desk

Hello! My customers cannot create ticket in SD via email. They have send mail to inbox, but in logs I see Errors  

• jira-service-desk

Hello all, I have some problems while try to set my custom email server in system settings - 1. If I set to us IMAP I got error  "No login methods supported!"   2. If I set to use ...

• jira-service-desk

I am using JIRA Service Desk Cloud.   Can I set issue security level based on user group and custom field value when issue is created?   Example: Issue level security :  SEC-CHINA...

• issue-security
• jira

Hi all, We are trialing Jira Service Desk for a large-ish, flat, team-based organization where members can serve on multiple teams. A few needs that are not out of the box... Assigning i...

• jira-service-desk

Hello All, Is SLA time remaining the only trigger available for auto-closing a ticket after a certain amount of time? We wanted to get rid of this metric, but without realizing it, when I deleted...

• jira-cloud
• jira-service-desk
• sla

Hello,Is there a way to automate a transition using a comparison of a custom number fields value? My goal is to to edit a custom issue that has a hidden field called Working Hours it's default value ...

• automation
• jira-service-desk

Hello, I'm new to Jira Help Desk. Is there a way to automate a transition using a comparison of a custom number fields value? My goal is to to edit a custom issue that has a hidden field called Worki...

• jira-service-desk

Hi All, I am a university instructor.  I have created a JIRA Service Desk app in which there is a project for each of my courses.  I have required that customers log in.  But, I allow...

• jira-service-desk

Hello! I'm trying to do this article (https://confluence.atlassian.com/jirakb/missing-sla-data-in-jira-servicedesk-828790603.html), but I received a blank page. I'm using JIRA DATA CENTER  

• data-center
• jira-service-desk

We had an administrative change effective this morning and I am now the service desk admin. I have used JIRA in the past (to create tickets mostly) and I have no service desk experience. I do know th...

• jira-service-desk

Hi, We're very new to Jira Service Desk. I wanted to look into getting the tickets in my email, but in all the KB articles I read it said to go to settings (with a picture of the settings gear). I do...

• jira-service-desk

Dear community, I would like to create a new Request type: SO new joiner access request. I would like to add the following questions: Mr/Mrs/Ms: drop down menu First name: short text La...

• jira-service-desk

Hi,   What is the best practice to escalate Service Desk tickets to the main bug database project of a product? Duplicate and move to this project? Thank you in advance, Sabine Van Regenmor...

• jira-service-desk

Which Javascript chart library does Atlassian use for dashboard gadgets and Jira Service Desk SLA charts ?

• jira-service-desk

When SLA definitions are updated, Jira Service Desk recalculates the SLA values on issues, but not all of them. Which issues are included and which are excluded from this calculation? Does the recal...

• jira-service-desk