Jira Service Management

I found a system level setting but it only applies to agent notifications

• email
• jira-service-desk
• notification

We need help in setting up our JIRA Service desk.  Please contact me with profile, competency and rate to help us setup JIRA service desk as we have been using JIRa software for quite some time.

• jira-service-desk

Hi Atlassian Community, I'm looking for help. Does anyone use JIRA Service Desk Server or JIRA Service Desk Cloud? Secondly, preference for either? Regards, JC  

• jira-service-desk
• jira

Service desk uses email channels.  Does Service Desk use the same workflow process to match emails with issues or has this process been designed differently for Service Desk? There is a workflo...

• jira-service-desk

I'd like to start this discussion with a link to https://community.atlassian.com/t5/Jira-questions/Restore-a-deleted-Sprint/qaq-p/674181#M235014 post where I ran into a rather severe proble...

• jira-service-desk

I want to make a number of fields 'Required' to ensure that my internal teams are entering one of the defined options within the system. However, when I mark a field as 'Required', this field now be...

• jira-service-desk

Hello,   I need help in setting up a queue. I need to have a list of all issues that have "Waiting for Customer" status unchanged for longer than 7 days.   How can i achieve this? Than...

• jira-service-desk

Hello Guys.   Environment: JIRA Software, JIRA Service Desk, Insight. Requirement: to provide templates for standard answers to the Service Desk Agents, in order to cut the time for...

• jira-service-desk

Only the default request type shows up in the service desk widget after adding search word/question in the "How can we help?" section (see attached image). How can I have customers to search the kno...

• jira-service-desk

I cannot see where to configure canned responses in my service desk projects. I would prefer to use the JIRA native, rather than an add-on.

• atlassian-support
• jira-service-desk

We only have two forms and it would perfect if the default Help Center screen simply listed all the Articles and Help forms available without the need to enter a search string. I've discovered that ...

• halp
• jira-administration
• jira-service-desk

Hello Team, So I'm not Jira and need to get upto speed on supporting it on-premise.  I have on test server, with SQL 2014 and Jira Server installed, running fine.  So, now I want to instal...

• jira-service-desk

I want to add a organization number to each organization. This to link the Jira service desk with the financial system Exact.

• jira-service-desk

I just want to run a simple report to tell me what customers are active in Service Desk

• jira-service-desk

Can customers create tickets on behalf of other users in their organization?

• jira-service-desk

Starting with my ultimate goal, I'm looking to enable HTTPS for our JIRA Service Desk installation, but I've found a few hurdles to getting there. My current challenge is that our installation does ...

• jira-service-desk

So, I know that we can set the default number of transitions that show BEFORE the workflow dropdown and I also know that we can change the order in which the transitions show. But, let's say I have A...

• jira-administration
• jira-service-desk
• workflow

Hi there, Our company is looking into Jira Service Desk and whether it can fulfill our needs for tracking and responding to external partner requests. One of the features we are hoping for is a Wiki...

• jira-service-desk

Jira service desk is sending an issue created email to a customer at a specific email address e.g. Customer@email.com The customer replies to this email to feedback on the issue but they reply with ...

• jira-service-desk

Hello team.   Im new to this software and my company and pretty much thrown into Jira. I want to first set up simple ticketing functions for my company. Im reading through documents but cant s...

• jira-service-desk

Upgraded to JSD 3.9.2 and Jira 7.6.2 Afterwards no Service Desk project has any values in the "Priority" field. Went to Priorities and saw the 4 normal values Emergency High Medium Low Went to...

• atlassian-support
• jira-administration
• jira-service-desk

I am trying to set up a mail receiver so when an email comes into a particular address it creates a ticket in JIRA. I have done this in the past in other systems without issue but I am getting an err...

• jira-service-desk

i would like to add one more label to this, which might make the work easier.

• custom-field
• halp
• jira-cloud
• jira-service-desk

After upgrading JIRA Service Desk from 3.1.6 to 3.7.0 and JIRA Core from 7.3.6 to 7.4.4, our project SLA clocks do not appear correctly on tickets.  We use SQL Database version  11.00....

• jira-service-desk
• sla

Hi, everyone! I'm having trouble with an automation rule, that helps our team to keep on top of SLA-s. The automation rule is fairly simple - when the timer is at 60 minutes, the system should add ...

• automation
• jira-service-desk
• sla