Jira Srvice Desk wont create a project

[Gabriele Roth]

After the installation of jira service desk, I tried to create a project, but get a error message after klicking on Next. The error message says:"Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again." and the log files catalina.out and catalina-Date-.log are showing "31-Aug-2018 09:40:32.181 WARNUNG [https-jsse-nio-8443-exec-11] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://jira.mp-group.net:8443/rest/gadget/1.0/project/generate?projectsOrCategories=allprojects&showStats=false&_=1535701269060, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.".

Can you please help

Kind regards

Michael Pflügl

[Petter Gonçalves]

Hello Gabriele,

Checking the logs of other customers, was able to identify that this problem is usually caused by some third-party plugins that are not up to date with JIRA.

That being said, I recommend you to perform the following steps:

1. Stop your JIRA Instance
2. Run the following SQL query to re-enable your add-ons:

   UPDATE pluginstate SET pluginenabled='true' where pluginenabled = 'false';

3. Start your JIRA instance to check if the issue persists
   
   

If the steps above don't work, I recommend you to check for updates of your third-party add-ons and install and then disable and enable your add-ons again.

P.S: We recommend you to always back up your instance before performing any database change and ensure the backup is functional.