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Notification Email Format

marajo
marajo
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August 30, 2018

Gostaria de saber como faço pra configurar a resposta no email, virar comentário no chamado, pois quando o usuário responde no email, não chega no chamado o comentário que o mesmo fez. 

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 31, 2018

Olá,

Você seguiu os passos descritos na nossa documentação para receber e criar comentários por email?
Por favor, verifique se a configuração está correta e tente enviar novamente emails pra validar se os emails estão gerando comentários:

- Creating issues and comments from email

Caso não funcione, acredito que teremos que verificar os logs na sua instância para validar o que está bloqueando os comentários de serem adicionados.
Os usuários que estão enviando o email possuem licensa de Jira SW?

Atenciosamente,
Angélica

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Jira Service Management
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