My organization has several non-mailbox email addresses used to generate alert tickets in Service Desk. The problem I'm running into, is that commenting or updating the status on the ticket sends a response to the alert email. Because the address doesn't actually exist, a bounceback notification is generated and appended to the ticket as a comment. Depending how much work is done on the ticket, there could be quite a few of these bouncebacks.
Is there a way in Service Desk to maintain a list of email address that the system will never respond to? This would allow the address to send in the initial ticket, but not create the bounceback comments.
I know I could change the reporter to a different account, but we like to keep it the same for tracking purposes. I've used other helpdesk systems that have this ability, but couldn't find a matching option in JIRA.
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