How do I seperate new requests from responses to old requests?

[Soni Belkin]

My company gets a lot of requests and we are having trouble finding responses in a sea of new requests when they go to our email.  We find it in efficient to look at each individual task assigned to us to see if new responses have been generated.  Is there a way to do this?

[Jack Brickey · Accepted solution]

@Soni Belkin, welcome to the Community. If you are just wanting to see the recent issues at the top then you can sort your 'list' by issue key or created date. If you are using Queues then simply add "ORDER BY created DESC". If you wish to see the most recent updates then you can use this JQL - "ORDER BY updated DESC".

if you are looking for something else please let me know.

[Soni Belkin]

I'm just making sure I'm understanding correctly.  When someone responds back to us it will update the date created in the JIRA software.