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Jira Service Management
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Client users added by the administrator cannot view issues the Service Desk Agents create. How can I solve this?
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The instructions on this how-to cannot be followed because none of my statuses have the option to select "add approval." I have the Approve and Decline transitions configured, but this option never a...
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Customers will initially engage the Jira project portal on our company intranet and submit a project. As the agent, I'll receive the request but unless the customer finds and completes the followup r...
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We only want our knowledgebase to be accessible to users after they have logged into our website, how do I set this up?
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A colleague submitted a support ticket and I need to know how to locate it. He tells me he added me to it but I didn't get and email notification with a link to access it.
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I am trying to assign an issue type a workflow scheme. When adding the error "A issue type with ID '10600' does not exist." is displayed. This error occurs when I try to add this particular issu...
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I have a 'Security' status in my workflow, which I want any Incidents that reach here, to enter a different workflow called Security, so that it can be treated with differently. I have cre...
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Hi guys, I hope u can understand my problem. (German english :O ) I have a Setup with: Server 1 - Atlassian Servicedesk and Jira Software Server 2 - Atlassian Confluence All products are...
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In a Jira Service Desk workflow post-function, I need to insert a value into the Organizations field. I'm adding a post-function to the Create transition and am using Scriptrunner ...
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May I know where can the China users download the Android mobile app for JIRA Cloud? Since Google Play Store is blocked in China.
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...or them twice, right? I pay for the Jira core license and the agent-role in Service Desk. Is that true? And if we don't want to pay twice we always have to create a linked issue in a software p...
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I'm looking for a way to add specific reference from another software solution in Jiira service desk. There should be a custom field with 5 cells (Date,User,Reference-No,Type,Desk Issue). Im aware t...
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Hello, When I'm trying to make new one Service Desk project, every time I getting an error "Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start a...
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As the user is logged in , I want they name to be displayed on the header bar on top.
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I am trying to figure out how to have an email sent to specific email addresses when a new ticket is created. There are a few people that aren't agents that need to be notified when a new ticket is c...
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Estimados Buenas Tardes Es posible mandar un correo a destinatarios sin usuario de Jira Service Desk cuando uno de los SLA fue incumplido, para estos usuarios no es importante e...
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I did upgrade my Self Hosted instance of Jira to the latest version but I did not see any new UI after the upgrade? Did I miss any step or the new UI is not available on the self-hosted instance? Wh...
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Hi Team, I want to know what is 1. first response time of the ticket? 2. Once user and me started commenting on the ticket. for all the comments what is the average time taken for us to re...
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We are creating issues on our project , but our backlog seems to be empty.
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I cannot seem to find the area where I can add the permission for the customers to view their description and such in their portal requests. Since I am admin I can view my requests and it has many de...
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I'm in IT for a small company. Recently we got new management and they suggested we use Jira Service Desk for a ticketing system. They mentioned that I should set up the service desk on a VM we set u...
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Hi there, does somebody know if there is a possiblity to add different fields to the create ticket form depending on another fields value? The idea is that the customer is able to pick one of our p...
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Hi guys, We use JIRA Cloud for managing our dev work, but we're now trying to migrate our Service Desk from Citrix over to JIRA Service Desk. One of our main requirements is decent reporting so we c...
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Hi, I have a problem with configuring some custom fields to be required on the Create Form. They are marked as required in field configurations, but they are not validated on Create Form - they e...
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Hello everyone, I was trying to display a transition in the customer portal, but it just does not appear there. I checked the following screws that might be responsible: Permission of cus...
Atlassian Community Events
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| 36 | |
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| 7 hours ago | ||
| Friday | ||
| July 7, 2025 4:56 AM PDT | ||
| June 25, 2025 7:43 AM PDT |