Jira Service Management

Our company is rolling our Jira Service Desk.  I've been given some level of "Admin" access.  Every time I try to open Dashboard view I'm taken to a page showing "How Does your Team Work".&...

• cloud
• jira-service-desk

Hello everyone!   Big Picture: We are a Managed Services Provider based in Lisbon and we are using Jira Service Desk (cloud version) to manage our customers' requests.   Problem: One&...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi  For example: We set up a project that incurs change on 3 major systems but together the changes constitute the project. Once the project is closed we want to track change against the inform...

• jira-service-desk

Hello there,   I face on an issue with a "ghost customfield". I am on a JIRA SD with Dynamics form and ScriptRunner add-on. When i want to create an issue in a specific project, i get a syst...

• jira-service-desk
• jira-service-desk-server
• server

Hi All, I have a script in place which should change the reporter after the creation phase (post-function). The source of the new reporter is a single-user-picker. The idea is, as soon as somebody c...

• groovy
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

Hello, Our Service Desk have turned into a common project and I can't figure out why. There are no queues of issues and I can't add them again. The incoming mail feature disappeared along with the...

• jira-service-desk
• jira-service-desk-server
• server

Hello, I'm really new to Jira Service Desk and trying to find my way around. My goal is to see list of tickets opened during given period, let's say, previous week. Problem is that when I...

• jira-service-desk

Hi,  Our customers can't send in any issues since the issues doesn't show in our project. It seems that the issues get stuck somewhere.    How to fix this? It's urgent. 

• jira-service-desk

Hi Team, How to remove the SLA section completely from the "Service Desk Project"?   Kind Regards, Christophe

• jira-service-desk
• sla

I not sure why the Jira value was changed for every issue exported to a csv file. It looks like it is the same factor applied to each row in file

• jira-service-desk
• jira-service-desk-server
• server

Hey, Is there any way to remove Jira App for Chat from the Jira Service Desk user group? We don't want to pay for a licence for something we don't use. Cheers Mark

• jira-service-desk
• cloud
• jira-cloud

Boa tarde, gostaria de saber como encaminho chamado para outro grupo solucionador 

• jira-service-desk

I integrated my Confluence space to my Jira Project. How do I see my confluence space from the project

• jira-service-desk

I'm trying the demo Service Desk and set up it up for the extensive IT type. I actually need to use the Basic service desk but can't figure out where to make that change. Help!!!! Thanks, Melissa

• cloud
• jira-service-desk

So I want to create a ticket type in which users have the ability to choose between two headsets. I already have a list field in which they choose the model, but what I want to do additionally is cre...

• jira-service-desk

I have created a project with a sprint but would like to put it under service desk. How do i move it across?

• jira-service-desk
• jira-software
• project-type

Hi there,   I have just created a new project in my Jira Service Desk and have assigned my colleagues (existing agents in Jira) into this new project. My question is: will they increase t...

• atlassian-support
• jira-service-desk
• licence

Since I am unable to make a bug (and it's completely ambiguous as to whether I am allowed to or not here https://jira.atlassian.com/projects/JSDSERVER/issues/ I will report the problem here and ...

• jira-service-desk
• jira-service-desk-server
• server

I can't quite find a way to do that? Perhaps a report that can show issues with no linked issues or re-assignments? Any help is appreciated!

• jira-service-desk
• report

Hello  There was a "share with" option in customer portal but since Friday 29th June it doesn't appear anymore.  I need it to allow my customer to share a request with its organization or...

• jira-service-desk
• jira-service-desk-server
• server

Hello,  I am trying to get a report with the actual response time and resolution time. they are visible on hover however when exporting the data I can't find it anywhere so I'm thinking maybe s...

• jira-service-desk

Hi Community, I am completely new regarding to ScriptRunner topics and need some good start. In the end I want to perform a simple postfunction as soon as a issue was created. I have an customer fie...

• issue
• jira-service-desk
• jira-service-desk-server
• reporter
• scriptrunner
• +1 more tag...

Hi all, I have an agent who actually is a consultant and is suppose to work on issues assigned to a certain group. I have set up a queue where issues assigned to this group will appear. Since the a...

• jira-service-desk
• jira-service-desk-server
• queue
• server

Hello,  We want to see the closed date at this screen, It is possible? how?  Thank you,

• customer-portal
• jira-service-desk

I have followed the guide for creation of service desk tickets by email, but the email is not triggering a ticket    https://confluence.atlassian.com/servicedeskcloud/receiving-requests-b...

• cloud
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud