Hi
I'm new to JIRA and am setting up Service Desk.
For some of the Requests the Customers will be raising we will be creating an internal Linked Task. How do I set up a Queue to display these internal Tasks and include the Key and Status of the original task?
I want to see primary fields for my internal task and the Key and Status of the original task raised by the customer.
Thanks
Linda
Hi @Linda Brown,
If you have Script Runner plugin, you can list the linked issues of Service Desk project.
Here an example JQL:
project = LINKEDPROJECT and issueFunction in linkedIssuesOf("project = 'Service Desk' and Resolution is EMPTY", "relates")
Doc: https://scriptrunner.adaptavist.com/latest/jira/jql-functions.html
Tansu Akdeniz
Hi Tansu
Thanks for the reply. I don't think we have any plugins as yet, I'll check with our Manager who initially set up JIRA Service Desk.
I'll have a read through the link you sent thru and see how I go.
Thanks
Linda
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