How can I create a Queue to display Linked Task Key

[Admin Support]

Hi

I'm new to JIRA and am setting up Service Desk.

For some of the Requests the Customers will be raising we will be creating an internal Linked Task.  How do I set up a Queue to display these internal Tasks and include the Key and Status of the original task?

I want to see primary fields for my internal task and the Key and Status of the original task raised by the customer.

Thanks

Linda

[Tansu Akdeniz]

Hi @Linda Brown,

If you have Script Runner plugin, you can list the linked issues of Service Desk project.

Here an example JQL:

project = LINKEDPROJECT and issueFunction in linkedIssuesOf("project = 'Service Desk' and Resolution is EMPTY", "relates") 

Doc: https://scriptrunner.adaptavist.com/latest/jira/jql-functions.html

Tansu Akdeniz

[Admin Support]

Hi Tansu

Thanks for the reply.  I don't think we have any plugins as yet, I'll check with our Manager who initially set up JIRA Service Desk.  

I'll have a read through the link you sent thru and see how I go.

Thanks

Linda