My team needs to be able to disable notification emails to the Reporter when they Close / Resolve for one of our JSD Projects.
We have already set this up in Settings > Customer Notifications > DISABLED
But the system is still sending notifications to the customers that created the ticket.
Do I need to adjust an automation or something?
thx!
Can you check if there's an existing one relating to that issue?
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Summer,
It's worth a try if you've an automation rule touching on that issue.
Victor
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Hi Victor,
Do you know what automation I could set up? I have been trying them out but can't seem to find one that states: Don't Alert User.
Maybe I am missing something?
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