Due Dates

[Sandra Pitts]

I cannot add a due date for the life of me. I have the correct permissions  and I see the KB article but I am lost as I cannot follow the steps in it as I do not have the same options in my area. Should I be editing in the board settings? How can I tell what screens I am using?

[Victor Mutambuki · Accepted solution]

Sandra,

Please look into the headline,  Hidden fields and unsupported fields, from the link below. 

https://confluence.atlassian.com/servicedeskcloud/configuring-request-types-and-workflows-732528910.html

My guess is that Due Date falls under " Any fields that are defined by other Jira applications"

Victor

[Sandra Pitts]

Thanks Victor! That did the trick.  I am new to Jira I spent about an hour trying to figure this out!

[Victor Mutambuki]

Sandra,

Good to hear that it worked. Please accept the answer as it'll help others with a similar question.

Victor

[Victor Mutambuki]

Sandra,

Thanks for the vote, however, if you accept the answer, others who have a similar question will see that the answer worked and will use it to resolve their issue.

Regards
Victor

[Sandra Pitts]

Did not know the difference. Thanks again.

[Victor Mutambuki]

Thanks