Creating a Service Desk Customers from email

[Jaed Khan]

Hi I want to create a service desk ticket when i receive an email from one of our customers. the challenge is we cannot register each an every customer as some of our requests come from individuals who contact us for more information and or issue with one of our free mobile apps. is there a way fir jira to pick up everything in the mailbox and not only those where the user is a registered customer in Jira?

[Victor Mutambuki]

jaed,

Allow public sign-up. Please see documentation from atlassian.

Once you've enabled public signup for your service desk, you can your agents can use the Invite Customers button to invite new customers to signup for an account on your Customer Portal. You can also email customers the link directly or post the link on your intranet. Once your customers create an account, they will be able to create requests straightaway.

Victor

[Jaed Khan]

thanks Victor. unfortunately I am unable to find the link to enable public signup. I am using the cloud version and the instructions you have or other material seem not to apply to the navigation for cloud as the menu options do not exist. do you have any updated documentation?

[Jack Brickey]

@Jaed Khan, all you have to do on that documentation page that Victor sent is click the "cloud" button top-right to get to here.