Jira Service Management

Hi, how can I change default issue submit button (from agent view)? When hitting CTRL+ENTER it submits internal comment. How can I change the behavior to submit public comment instead?   Than...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, I am trying to figure out if there is a way to mark a ticket in the service desk as "High Prioirty" based on the button in Outlook "High Priority" So when someone creates a ticket and they cl...

• email
• jira-service-desk

Tried to search around a bit for the answer to this and was struggling to find anything.   I'm looking for the best way to export issues from Service Desk as a CSV via the REST API. ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

In Jira Service Desk despite it being enabled, the CSAT or feedback survey doesn't get included in a ticket email notifying a customer that the ticket has been closed.  All other things seem to...

• jira-service-desk

Hi all, Apologies if I've missed something obvious here... I'm currently investigating Jira Service Desk with the intention of rolling this out to my company in the not to distant future. After rea...

• jira-service-desk
• jira-service-desk-server
• server

I whant create an custom rule for  Edit issue to select and change a field in your issue, such as assignee or priority. This affects fields that may not appear in each issue type. but t...

• automation
• custom-field
• jira-service-desk

Custom fields have  a different presentation than system fields I am tweaking our screens to make them more easy to read and I wonder why it's possible to change the way custom fields are shown...

• jira-service-desk

Hi, Cau you help me with showing more attributes for customers in our customer portal? Is possible to set more attributes for sorting issues? For example some dates (due date, ...)  I can see...

• jira-service-desk

Ola Fiz uma sincronizacao do calendario do trello no google agenda, mas ele nao esta esta sincronizando. O que posso fazer para resolver esse problema? Obrigado!

• jira-service-desk

I can't seem to find a way to create a report for the previous day (not the previous 24 hours), but the day before. What I want is to have a report that shows the amount of completed/resolved tick...

• jira-service-desk

Hi, Has anyone please tried the code example provided in this link: https://scriptrunner.adaptavist.com/latest/jira/behaviours-servicedesk.html ? We aren't able to have it work. We have f...

• behaviours
• jira-service-desk
• scriptrunner

Hi, What will be the suitable role for second and third support levels 1- JSD agents 2- Jira core/Jira software users Please note that we have to track OLA (operational level agreement) for secon...

• jira-service-desk
• jira-service-desk-server
• server

Hello, we are using JIRA v7.9.0/JIRA Service Desk v3.3.0 and have the following problem: There was a user in our JIRA Internal Directory called "buerger". The account was set to inactive and later ...

• jira-service-desk
• jira-service-desk-server
• server

Hi, we've installed Jira ServiceDesk 3.13.0 on Jira Software 7.10.0. Our company has multiple Clients, which are organized in Jira Service Desk Organization with their own Version of our Software. ...

• jira-service-desk
• jira-service-desk-server
• server
• version

Hello All,   I just got familiar with this: https://aws.amazon.com/quickstart/architecture/jira/   AWS Quick Start DC for JIRA products. And I am wonder if the Base URL can be changed ...

• jira-service-desk
• jira-service-desk-server
• server

Hi, in "Issue Type Migration", I get always the Error "Invalid customer request value" (see attachment) I dont have any Idea, how to resolve this.   Thanks a lot for any suggestions!

• jira-service-desk
• jira-service-desk-server
• server

Hi,   As I see it I have two options for accepting email requests from non-customers. I can either automatically create a ticket or not. For email senders I don't know I do not want to automat...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi,   I have set up a custom email address but also want to use that email address for any outgoing emails. How can I do so?

• jira-service-desk

Hi, i may ask a very premature question. I have suggested to my boss about using JIRA service desk for our Service Management team. However, he keeps insisting that it is not ITIL certified especial...

• jira-service-desk

We are rolling out JSD for our IT support. There are a couple of categories (example - vehicle radio) where it would be great to have the client choose an available time slot to schedule the work ve...

• jira-service-desk
• jira-service-desk-server
• server

When I look at "issues assigned to me" or "all issues" for example.  I would like to see the ticket priority as a column.

• cloud
• jira-service-desk
• jira-service-desk-cloud

I have a new JSD created (Cloud), with my flows, types of requests, screens, custom fields, among other things. It is totally new. The same desire to clone it, to be able to take it to another inst...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I'm finding that having a 9-5 calendar and then out of hours calendar is not working against the SLA's and JQL data I'm defining its still showing the out of hours calender SLA when I'm testin...

• jira-service-desk
• sla

I want to set up the assignee with individual queues. The queue is then sorted by a set priority. issue Type and then priority. For example: Issue type incident priority Major and then issue typ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

All incidents between 5pm and 9am the next day are paused, where I can configure that.

• jira-service-desk