Jira service desk email - Wikimarkup

[Ragvi Ttpt]

Hi,

In the workflow for issues that come via emails (email requests), the issue is created using the body of the email as the Description. The following sample description has been causing issues when we are trying to email it back to the customer.

Eg.

• 
  Customer Name - Foo Foo

location - Foo Foo

• Dates of contact - From 10/23/2018 to 03/31/2019
• 
  Request - Customer support
• 
  B
• test - test test

The email to the customer is triggered from another post function. Like below :

Email's subject : %{Issue key} : %{Summary}

Email's Body : %{Description}
<br /><br />
Link to ticket: %{JIRA base URL}/browse/%{Issue key}

The email that is being sent out to the customer(Gmail service), it is showing the raw WikiMarkup in the body portion of the %{Description} of the email, though the  rest of it %{JIRA base URL}/browse/%{Issue key} shows up as HTML. Something with the Description.

I am not quite sure how to resolve this issue, I am using the Body Format : HTML

Would appreciate any input here.

Thanks.

[KellyW]

Hi Ragvi,

I think the correct message variable for description is ${issue.description}.

For more context, check out Include issue information using message variables.

Regards,
Kelly