Community resources
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Jira Service Management
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Hello, I would like to set an SLA metric and an automation with it, that would remind me when to close a ticket. Basically this is the issue and it has been submitted to atlassian t...
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Hi, Is it a way to set a custom field define by the request type. An example: If the customer create a issue with the request type A, I have to set the custom field to value a If the customer cre...
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I would like to know whether a service desk customer can edit the request after submission or ticket creation
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is there any way to know which field i am going to refer issue created in jira ?
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How to achieve automatic switching between Chinese and English ?
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Hi, I'm currently configuring a new Jira Servicedesk instance to see if it's fit for purpose, my question is can I set a request type subcategory and item for that category and then be able to repor...
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I have created dashboards where the component name is part of of a 2 dimensional gadget. The component name itself has a little Icon (looks like a square with four little boxes) t...
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I'm noticing a large discrepancy in the success % in the built-in SLA Goals report vs a custom report I created of the same metric. How exactly is the SLA Goals report calculated? The only hint it p...
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When a client emails the service desk occasionally it does not create an issue in the project. The example I have in my possession started out as an item that was forwarded to the mailbox. ...
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I want to enable our business users to browse answers (FAQ/Confluence) and submit issues (via Service Desk). I've attempted to modify permissions according to some existing articles (both ...
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I'm using Jira Service Desk to manage support requests from customers. They log in to the portal and can raise a ticket. I want them to be able to see all the tickets (open and closed) once they have...
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Ok, going to start out with I am very, very new. Just trying to get my feet wet and get started and trying to determine how this would work for me and my organization. Goal is to have a help d...
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We have created a Jira SD project and want to associate an external email with the project. We've navigated to Project Settings -> Email Requests and tested the work flow with the built in A...
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Hello! I've upgraded Jira Core to 7.10.1. At first i tried to install Service desk from Application Settings by pressing a button install. I've got an error message. Then i deleted from installed plu...
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Dear all, is there an Add-on, integration with another system or any other possibility, report in real-time to see which agents are logged in the system? I mean in Jira SD or this is impossibl...
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When a customer submits a form the customer request type is set automatically. When I create the same form through the agent portal then the customer request type says "No Match." I've...
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How can I add Due date info filed to the customer portal view? I added the Due date in JSD, but I can't see it in Task details in customer portal.
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Hi, Maybe it's a weird question but I have to change the sla settings. For now, it's show with w for week and d for day. But I have to show sla with french words like s for semaine or j for jour. ...
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Hi, we've organized multiple customer in different organizations and every organization has different versions of a product. All customers share the same base product but every customer has their o...
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Currently, we got an automation for when a ticket is resolved and the customer made a comment on it without the text "thank", the ticket will be reopened. Unfortunately, customers would usually say ...
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Service Desk Request - Channel Type? within the ticket once it's a assigned to a technician, there is an option for channel type which refers to the way the ticket was generated (email, portal, or p...
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The data present in your database is newer than the version of JIRA you are trying to startup. Database build number: 710002 JIRA app build number: 73015 No backup....
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Is there a possibility of integrating Enterprise level UCD plugin to another Enterprise level JIRA.also with jenkins too. look forward an early reply
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Hello Community, I'm experiencing an issue with my Help Desk setup having the following scenario: 1. I send a support request to our support email address 2. Ticket is correctly received a...
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The standard user portal can display a page with a list of issues relared to the logged user. By default the list includes: Type of issue Reference Subject (or Theme) Service Desk name St...
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Atlassian Community Events
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| 12 | |
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| 56m ago | ||
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| September 9, 2025 11:40 AM PDT |