We have a Clinic Name field that needs to be a fixed list

[Bhav]

Hi all

I have inherited a JIRA Service Desk Project.  The form has a Clinic Name field.  The names we enter in there are free text with browser based intellisense.  This means each support agent is typing in the same names differently.

I want to standardize this list so that the support agent is forced to select from the fixed list of clinics.

Also important, is that this field is not for user who are raising the ticket, it is only for support agent's use not for customers raising a ticket from the portal.

Please advise and pardon me for such a basic question but I am new to managing this project.

Awaiting feedback

Kind regards

Bhav

[Hernan Montes · Accepted solution]

Check answer on previous question you posted, I do recommend closing one of the questions to maintain communications.

[Bhav]

Sorry for the delay in getting back to you plus I was looking for a button to close this ticket which was I not able to find, please advise

Kind regards

Bhav