I am trying to create an automatic automation that sets the approver as the requester's manager

[Chantal Clewes]

I am trying to create an automatic automation that sets the approver as the requester's/Reporter's/initiator's manager and have tried many ways but to no avail. Can anyone help?

As a last resort if I had a field in the report stating who is YOUR manager? would I then be able to use that for approval and if so, how?

Many Thanks from a new user

[Mikael Sandberg]

Hi @Chantal Clewes,

Welcome to Atlassian Community!

Are you storing the information of a user's manager somewhere? Like in Assets or as a user entity property? Or how do you know who the user's manager is? 

[Chantal Clewes]

Hi Mikael, Yes we do have the info in assets as you can see below.

[Mikael Sandberg]

Okay, in that case you can use a lookup objects to get the user and then use the dot notation to get the Manager attribute, something like this:

{{lookupObjects.Manager}}

[Chantal Clewes]

Thanks Mikael, Can you confirm what the lookup would look like?

[Chantal Clewes]

These are the attributes that I have.

[Mikael Sandberg]

I would use something like this:

Email LIKE "{{reporter.emailAddress}}"