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Why isn't the project visible to me in our portal although I have made myself asa customer

MEA
MEA
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March 6, 2025

Hi,

we have a portal made by our consultant 2 years ago. Now we are finally implementing it to our customers. First I have created two request types and made my team a service desk customers. 
But the project is not visible to us in portal's front page, but we can access it with its url! What is wrong with the portal configuration?

 

Cheers, Milla

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Marc - Devoteam
Marc - Devoteam
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March 6, 2025

Hi @MEA 

Welcome to the community.

Are request type in the project set to be visible on the portal or are they set as hidden?

There need to be visible request types, otherwise the portal will be empty

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MEA
MEA
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March 7, 2025

Hi, that was the reason!! But it was quite difficult to find the right place (customize in front page).

Million thanks and greetings from Finland! ❤️

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Dave Mathijs
Dave Mathijs
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March 6, 2025

Hi @MEA welcome to the Atlassian Community!

Have you created a company-managed or a team-managed service project?

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MEA
MEA
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March 7, 2025

Hi, it was JSM project, so that is not relevant in this case. They were hidden as Marc suggested. Thanks anyway Dave, I appreciate your effort. ❤️

 

 

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