Change the Portal name of a Space

[Zsolt Jonas]

Hello,

under the Space Setting > Channels & self service > Portal I changed the name of the Space for Portal in the Portal name field. However, I am the only one who can see the new name but I changed the Portal name 5 days ago.

On a laptop of a workmate of mine I saw she sees the old name. When I got logged in with my user on her laptop in a different browser I saw the new name. I checked it visa versa, I got logged in her main browser I saw the new name, however with her account I saw the old name in different browser.

To clear browser cache or to use a different browser ideas do not help.

My questions are:

1. How can I change the Portal name for a Space for everyone?
2. Or how long should I wait for propagating the new name? 
3. Or how can I force the update process for everyone?

Any ideas are welcome, I've run out of thought. 

Thanks,
Zsolt

[Trudy Claspill · Accepted solution]

Hello @Zsolt Jonas 

In your searches have you found this KB? If not, try this to see if it helps the affected users.

Portal Name and Text Changes Not Updating in JSM Cloud Help Center 

Let us know the results.

[Zsolt Jonas]

Hi @Trudy Claspill 

I saw this article previously and I checked the language settings but I don't remember I would have seen any updated but this time I saw and I did what I had to and that solve the issue!

Thank you so much to reminded me about the translations!

Have a nice day,
Zsolt