Transition state between Jira project and Jira Service Management Portal

[Heloisa Reis]

Hello, 

I need to implement a status transition across two projects/spaces (Jira portal and JSM): when a ticket in the Jira portal is moved to Done, any linked work items (linked via “is cloned by”) should automatically transition to Resolved in JSM.

Version: 1001.0.0-SNAPSHOT (Build 100291)

Deployment type: Cloud

Thank you in advance. 

[Mikael Sandberg]

Hi @Heloisa Reis,

Welcome to Atlassian Community!

What have you tried so far? Have you looked at doing this via an automation? It should be pretty straight forward, just trigger on the transition to Done and then transition linked items to Resolved in the other project. You would need to set the scope of the flow to be multiple spaces, meaning that you need Jira admin permission in order to create the flow. There are example flows in the template library that can get you started, just look for Manage completed tasks. 

[Heloisa Reis]

Hi @Mikael Sandberg 

I had the same impression - it should be pretty straightforward.

For: Linked work Items I have both spaces.

Jira project

JSM project

Transition work item to: I don't have Resolved status, I believe this is the problem. 

Error: Unable to transition your issue to the selected status: XXXX (Open - 1)

[Mikael Sandberg]

What is the scope of your automation? If both projects are in scope then you can start typing in the status you want the linked work item should transition to and it should show up in the transition step.

[Fabian Lim]

HI @Heloisa Reis

This video tutorial shows you how you can transition tickets linked in a JSM project and JS project.

Link: https://www.youtube.com/watch?v=d9QenWM3vaw&pp=ygUgZWxpIHNvbHV0aW9ucyB0cmFuc2l0aW9uIHRpY2tldHM%3D

Regards,

Fabian