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Jira Service Management
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Hi Everyone! How can I generate a field or report that tells me how long the incident lasted in a certain group? Examples: Group 1: 1h 30m Group 2: 30m Thanks regards
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We are considering JIRA as our service desk solution, but, using our limited deployment right now, our customers are complaining that they are unable to sort and filter their outstanding tickets. So ...
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a friend sugested https://jira.atlassian.com/browse/CONFSERVER-55968 the URL creator is not free here.
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Hi, i'm trying to show one project in the customer portal to minimize user complexity, it would be simple if I can only show requests in the main page and not under groups
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how to make a url link for webhook
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Im currently thinking about my JIRA Setup. For my test system I installed JIRA Software and Service Desk into one Application - mean install JIRA Software and install Service Desk Addon but JIRA SD ...
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Since upgrade from 3.12 to 3.13.1 the branding customisations of the user portal do not take effect. I have confirmed they are present by checking the portal customization (which does still wor...
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Hi, I would like to know how to set Jira ServiceDesk to send mails created by the admin and correspond to the task type "task". So far, only mails are sent if the task type "service request" ...
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I got the following issue while testing my mail handler. "Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a JIRA application ...
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Good morning, I want to change the organization which pay for license in one project (but only in this project). One company pay for everything now. What i have to do and where can I chang...
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Hi, I want a user to be able to move a job from one project to another project, where he/she does not have access to the second project. This can happen when a project leader takes care of a s...
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Hi All, I want to remove JIRA users from my customer page. (Outside the organisation) I am using JIRA Serrvice Desk v3.5 and I don't want to deactivate users as mentioned in this document...
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Story When creating external links from comments in Jira/Service Desk, I need the URL portion of the added syntax to automatically highlight, so that I can immediately type the URL I want without cl...
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Using Jira Service Desk 3.13.1 and Jira Core 7.10.1 linked to a Confluence 6.6.1 Knowledge Base, when a customer types into the "What do you need help with" search box a list of linked Knowledge Base...
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i have 3 service desk projects , and i only want the customers to see only one project in the service desk customer portal. Please tell me how to do that,
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Hi We have a series of customers that have retainer agreements with us Say $10,000 What we and they are looking for is to have each service request (with time against it) identify the rate of the r...
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As described here: https://confluence.atlassian.com/jirasoftware/jira-software-7-10-x-release-notes-949226697.html
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I have scoured the community and haven't been able to find a solution yet to the problem below. I am relatively new to Jira and would appreciate any other alternate options I haven't yet considered.&...
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Estimados; Por favor con su ayuda necesito modificar el portal de un service desk y poner mas opciones pero solo puedo poner el anuncio y poner categorías, cual es el proceso para modificar ...
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I can't find anywhare information it is possible to configure that client has access to the portal without login /register. Is it possible?
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I am trying to use the Jira rest API to make an issue request from our website. I have successfully made a post request that makes a ticket, but I can not figure out how to set the reporter...
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Do you have experience getting Jira Service Desk up and running at an organization? In an effort to find ways to make things easier for users, I'm interested in hearing about how your team ...
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I am using JETI to do an approval system for Jira requests, where the e-mail goes out and the user responds based on pre-defined links in the e-mail. The link creates a new e-mail with the issue key ...
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Hi Guys, Just created my trial version of JSD, did the logout and after that I can't log in back again, tried to recover the password and the email never came, already checked my spam folder D...
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Using Change Management project would like the Organization field available on the Create screen. It is available on the View/Edit screen but not Create. Thanks in advance.
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |